research-article

Mixed-Initiative Real-Time Topic Modeling & Visualization for Crisis Counseling

Authors:

Karthik Dinakar,

Henry Lieberman,

Rosalind Picard,

Robert FilbinAuthors Info & Claims

IUI '15: Proceedings of the 20th International Conference on Intelligent User Interfaces

Pages 417 - 426

https://doi.org/10.1145/2678025.2701395

Published: 18 March 2015 Publication History

Abstract

Text-based counseling and support systems have seen an increasing proliferation in the past decade. We present Fathom, a natural language interface to help crisis counselors on Crisis Text Line, a new 911-like crisis hotline that takes calls via text messaging rather than voice. Text messaging opens up the opportunity for software to read the messages as well as people, and to provide assistance for human counselors who give clients emotional and practical support. Crisis counseling is a tough job that requires dealing with emotionally stressed people in possibly life-critical situations, under time constraints. Fathom is a system that provides topic modeling of calls and graphical visualization of topic distributions, updated in real time. We develop a mixed-initiative paradigm to train coherent topic and word distributions and use them to power real-time visualizations aimed at reducing counselor cognitive overload. We believe Fathom to be the first real-time computational framework to assist in crisis counseling.

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Cited By

Baumer ETaylor ABrubaker JMcGee M(2024)Algorithmic SubjectivitiesACM Transactions on Computer-Human Interaction10.1145/366034431:3(1-34)Online publication date: 27-Apr-2024
https://dl.acm.org/doi/10.1145/3660344
Salmi SMérelle Svan Eijk NGilissen Rvan der Mei RBhulai S(2024)Real-time assistance in suicide prevention helplines using a deep learning-based recommender system: a randomized controlled trialInternational Journal of Medical Informatics10.1016/j.ijmedinf.2024.105760(105760)Online publication date: Dec-2024
https://doi.org/10.1016/j.ijmedinf.2024.105760
Balcombe LDe Leo D(2022)Human-Computer Interaction in Digital Mental HealthInformatics10.3390/informatics90100149:1(14)Online publication date: 22-Feb-2022
https://doi.org/10.3390/informatics9010014
Show More Cited By

Index Terms

Mixed-Initiative Real-Time Topic Modeling & Visualization for Crisis Counseling
1. Human-centered computing
  1. Human computer interaction (HCI)

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Published In

cover image ACM Conferences

IUI '15: Proceedings of the 20th International Conference on Intelligent User Interfaces

March 2015

480 pages

ISBN:9781450333061

DOI:10.1145/2678025

General Chairs:
Oliver Brdiczka
Vectra Networks, Inc.
,
Polo Chau
Georgia Tech
,
Program Chairs:
Giuseppe Carenini
University of British Columbia
,
Shimei Pan
University of Maryland
,
Per Ola Kristensson
University of Cambridge

Copyright © 2015 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Publication History

Published: 18 March 2015

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Funding Sources

Google Faculty Grant
Reid Hoffman Fellowship

Conference

IUI'15

Sponsor:

IUI'15: IUI'15 20th International Conference on Intelligent User Interfaces

March 29 - April 1, 2015

Georgia, Atlanta, USA

Acceptance Rates

IUI '15 Paper Acceptance Rate 47 of 205 submissions, 23%;

Overall Acceptance Rate 746 of 2,811 submissions, 27%

Upcoming Conference

IUI '25

Sponsor:
sigai
sigai

30th International Conference on Intelligent User Interfaces

March 24 - 27, 2025

Cagliari , Italy

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Cited By

Baumer ETaylor ABrubaker JMcGee M(2024)Algorithmic SubjectivitiesACM Transactions on Computer-Human Interaction10.1145/366034431:3(1-34)Online publication date: 27-Apr-2024
https://dl.acm.org/doi/10.1145/3660344
Salmi SMérelle Svan Eijk NGilissen Rvan der Mei RBhulai S(2024)Real-time assistance in suicide prevention helplines using a deep learning-based recommender system: a randomized controlled trialInternational Journal of Medical Informatics10.1016/j.ijmedinf.2024.105760(105760)Online publication date: Dec-2024
https://doi.org/10.1016/j.ijmedinf.2024.105760
Balcombe LDe Leo D(2022)Human-Computer Interaction in Digital Mental HealthInformatics10.3390/informatics90100149:1(14)Online publication date: 22-Feb-2022
https://doi.org/10.3390/informatics9010014
Salmi SMérelle SGilissen Rvan der Mei RBhulai S(2022)Detecting changes in help seeker conversations on a suicide prevention helpline during the COVID− 19 pandemic: in-depth analysis using encoder representations from transformersBMC Public Health10.1186/s12889-022-12926-222:1Online publication date: 18-Mar-2022
https://doi.org/10.1186/s12889-022-12926-2
Yip PChan WChan CHe LXu YChan EChau YCheng QCheng SCheung FChow JChow SFung JHsu SLaw YLo BMiu SNg WNgai KTsang CXiong CXu Z(2021)The Opportunities and Challenges of the First Three Years of Open Up, an Online Text-Based Counselling Service for Youth and Young AdultsInternational Journal of Environmental Research and Public Health10.3390/ijerph18241319418:24(13194)Online publication date: 14-Dec-2021
https://doi.org/10.3390/ijerph182413194
Kojima HChen DOka MIkegami T(2021)Analysis and Design of Social Presence in a Computer-Mediated Communication SystemFrontiers in Psychology10.3389/fpsyg.2021.64192712Online publication date: 24-May-2021
https://doi.org/10.3389/fpsyg.2021.641927
Salmi SMérelle SGilissen RBrinkman W(2021)Content-Based Recommender Support System for Counselors in a Suicide Prevention Chat Helpline: Design and Evaluation StudyJournal of Medical Internet Research10.2196/2169023:1(e21690)Online publication date: 7-Jan-2021
https://doi.org/10.2196/21690
Kim JCalvo REnfield NYacef K(2021)A Systematic Review on Dyadic Conversation VisualizationsCompanion Publication of the 2021 International Conference on Multimodal Interaction10.1145/3461615.3485396(137-147)Online publication date: 18-Oct-2021
https://dl.acm.org/doi/10.1145/3461615.3485396
Hoffberg AStearns-Yoder KBrenner L(2020)The Effectiveness of Crisis Line Services: A Systematic ReviewFrontiers in Public Health10.3389/fpubh.2019.003997Online publication date: 17-Jan-2020
https://doi.org/10.3389/fpubh.2019.00399
Szlyk HRoth KGarcía-Perdomo V(2020)Engagement With Crisis Text Line Among Subgroups of Users Who Reported SuicidalityPsychiatric Services10.1176/appi.ps.20190014971:4(319-327)Online publication date: 1-Apr-2020
https://doi.org/10.1176/appi.ps.201900149
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