Featured Webcasts

white papers

  • Crafting a Back Office of the Future

    Crafting a Back Office of the Future

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  • Results are in! NICE named a CCaaS Leader

    Results are in! NICE named a CCaaS Leader

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  • Transform Customer Service - Key Trends in GenAI

    Transform Customer Service - Key Trends in GenAI

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About CrmXchange


  

CrmXchange the premiere destination for information to improve customer care and improve the customer experience (CX), including: CRM and CX software, customer support best practices, customer interaction strategies, and other valuable CX Resources. CrmXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CX and Contact Center professionals can learn more about improving the customer experience and improving customer support.

CrmXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable customer experience resources that will help improve customer care management.  

Please take a moment to sign our GUEST BOOK.  Tell us a little about your company and you’ll receive updates about our exclusive CX webcasts as well as white papers which will enhance the overall quality of your services.

Executive Interviews

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Zingly.ai Gaurav Passi, CEO

During their conversation, Gaurav Passi, Zingly, shares with Sheri Greenhaus, CrmXchange, how their innovative technology is reshaping customer engagement.

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IntouchCX Chris Wallace, Senior Vice President of Global Growth

Sheri Greenhaus, CrmXchange, speaks with Chris Wallace, of IntouchCX, to discuss the Company's innovative strategies and technology solutions, from revolutionizing customer service to prioritizing employee well-being.

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QStory Wayne Thornhill, CEO, and Simon Beck, CRO

In this insightful conversation, Sheri Greenhaus, CrmXchange, engages with Wayne Thornhill, CEO, and Simon Beck, CRO of QStory. They discuss the innovative capabilities of QStory, a tool designed to empower customer service agents and optimize scheduling using real-time data.

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