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KMWorld Trend-Setting Products of 2024

It's clear from the increase in new and exciting products designed for KM practitioners that KM is gaining in importance within organizations and being recognized as critical to the success of enterprises. The ability of technology to streamline information flows, summarize lengthy documents, surface hidden information from existing data, and make search results relevant and actionable gives companies a competitive advantage.

KMWorld Guide to KM Trends, Products, and Services
The KMWorld Guide to KM Trends, Products, and Services assists IT and business decision makers as they continue to navigate the major technologies and trends shaping digital transformation today.


QUOTE OF THE WEEK


Integrity without knowledge is weak and useless, and knowledge without integrity is dangerous and dreadful.

 

- Samuel Johnson


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Knowledge Management Case Studies

ResMed uses BillingPlatform to automate subscription billing

A global leader in respiratory medical solutions looks to eliminate manual processes and consolidate on a modern revenue lifecycle management platform for future growth

Precisely beefs up its Wildfire Risk platform to help communities manage the threat of wildfires

As the risk of wildfires in developed areas continues to increase, customers can now access highly accurate data for the protection of people, properties, and land

Altair to Collaborate with the University of Nottingham to develop aerospace digital twin project

University to use the Altair HyperWorks and Altair RapidMiner platforms in groundbreaking electric propulsion digital twin project

Checkin.com welcomes Creatio into its Technical Partnerships fold, boosting workflow automation and CRM software

Creatio works to transform legacy processes that impact enterprise productivity

Knowledge Management Opinions & Analysis

On Chat AI and BS

So, I'm sticking with hallucinations for all of chat AI's statements, true or false. But that leaves us with a question: Why isn't there a word that perfectly expresses this situation? The answer is easy: LLMs are doing something genuinely new in our history. Our lack of a perfectly apt verb proves it.

Inefficient at the speed of light

While process mining started years ago as a mainly data-driven exercise, its stated goal is to be knowledge-driven. Given KM's multidisciplinary scope, we can play a major role in achieving that goal. Any process, no matter how simple, has the potential to reach across an entire business ecosystem, including all stakeholders. This seems like a perfect match for collaborative workflow, AI/ML, knowledge graphs, human sensemaking, and many of the other arrows in our KM quiver.

The rise and potential fall of the citizen developer

The citizen developer movement was heralded as a revolution. Like most revolutions, things have sometimes gone differently than planned. The logic is sound, empowering those who know the business best to build the tools and systems needed to do their job. Ah, if only things were that simple …

When AI’s eyes are smiling

As of now, GenAI doesn't learn from the knowledge it creates any more than a paint-mixing machine learns more about colors every time it's used.

Knowledge Management White Papers

The Trend-Setting Products in Knowledge Management 2024

IDC Spotlight: From Siloed Content to Streamlined Workflows – How a CCMS Powers Digital Transformation

How to Choose an AI guided Knowledge Management System?

CX Knowledge Manager Playbook

Knowledge Management Research

Toward Greater Visibility in Today's Knowledge World: 2024 Survey on Information Sharing and Transparency

Sponsored by: ProcedureFlow

eGain - The state of Knowledge Management in 2023: Untapped Potential for Business Value - Survey

TRANSFORMING ENTERPRISE KNOWLEDGE: THE JOURNEY TO SAFE, SECURE, AND TRUSTWORTHY AI - Survey

A Knowledge-Streaming Enterprise for Turbulent Times: 2020 KMWorld Digital Transformation Research - Survey