The Internet has revolutionized work and is transforming the job markets. With the aid of some il... more The Internet has revolutionized work and is transforming the job markets. With the aid of some illustrative case studies, we analyze and discuss how the Internet has changed the job market and its impact on society. We identify the impact of the Internet on traditional job markets and show how a number of new, Internet-based online job markets have emerged. For the traditional job market, the Internet increases access to employment-related information and expands the geographic span of the job market. The new online markets have the potential to significantly transform work where knowledge and digital content is produced.
Crowdsourcing is a growing phenomenon, which has been strikingly boosted by the advent of the Int... more Crowdsourcing is a growing phenomenon, which has been strikingly boosted by the advent of the Internet. Despite its vibrant presence in the popular press, extant literature has limited academic studies on it. Most crowdsourcing-related studies are based on single case studies. Incentive structures and motivational factors vary from one platform to another because the activities are different from one to another. The objective of this study is to understand the overall crowdsourcing platform phenomenon by considering issues such as incentive, inception, motivation, key activities, and the country of platform origin as well as the global evolution of crowdsourcing platforms. Data has been collected from over 400 online platforms. The overall structure of incentive, inception, and motivation are revealed. Moreover, geographical dispersion of online platforms shows very interesting insights.
Organizations are increasingly using social media for business purposes such as marketing, intern... more Organizations are increasingly using social media for business purposes such as marketing, internal and external communication as well as crowdsourcing ideas for product and service development. Relatively few of these organizations have, however, established guidelines for restricting, controlling or encouraging desirable behavior in the use of social media, and aligning its strategic objectives with those of the organization. The concept of corporate governance of information technology (IT) has yet to be applied to the specific case of social media, and there is a need for establishing guidelines for creating policies and guidelines for its alignment with business strategy. Based on earlier literature on social media services, IT governance, and strategic IT alignment, we introduce a Social Media Governance framework. This framework is then used to analyze an exploratory case study in a Finnish industrial corporation, and we outline the emergent issues related to corporate social media governance and strategic alignment.
Bit Bang 3: Entreprenurship and Services, Aug 2011
This chapter presents a new view on service design that explores the current trends in technology... more This chapter presents a new view on service design that explores the current trends in technology, socio-economics, politics, business and consumer values. We analyze the effect of these current trends on the practice of designing new services. The chapter provides a short overview of the set of conceptual and practical tools existing today and proposes a new process for designing services. The proposed process is called Dynamic Service Design, wherein the service continuously adapts and evolves, based on customers’ insight. To verify applicability, we map the service design process of a healthcare startup to Dynamic Service Design. Furthermore, we use Dynamic Service Design to identify opportunities in three future scenarios. Our conclusions point to a promising use of the proposed idea, based on the flexibility of its approach and its rapid reaction to changes in the service ecosystem
Bit Bang 3: Entrepreneurship and Services, Aug 2011
Globalization, the Internet and worldwide logistics have made the world a huge market place, and ... more Globalization, the Internet and worldwide logistics have made the world a huge market place, and not just for multinationals. Small companies can as well take advantage of the situation, look for possibilities and find niches to dominate. We study several cases and find common themes from successful small companies. From this we extrapolate scenarios to show the existing potential.
The Internet has revolutionized work and is transforming the job markets. With the aid of some il... more The Internet has revolutionized work and is transforming the job markets. With the aid of some illustrative case studies, we analyze and discuss how the Internet has changed the job market and its impact on society. We identify the impact of the Internet on traditional job markets and show how a number of new, Internet-based online job markets have emerged. For the traditional job market, the Internet increases access to employment-related information and expands the geographic span of the job market. The new online markets have the potential to significantly transform work where knowledge and digital content is produced.
Crowdsourcing is a growing phenomenon, which has been strikingly boosted by the advent of the Int... more Crowdsourcing is a growing phenomenon, which has been strikingly boosted by the advent of the Internet. Despite its vibrant presence in the popular press, extant literature has limited academic studies on it. Most crowdsourcing-related studies are based on single case studies. Incentive structures and motivational factors vary from one platform to another because the activities are different from one to another. The objective of this study is to understand the overall crowdsourcing platform phenomenon by considering issues such as incentive, inception, motivation, key activities, and the country of platform origin as well as the global evolution of crowdsourcing platforms. Data has been collected from over 400 online platforms. The overall structure of incentive, inception, and motivation are revealed. Moreover, geographical dispersion of online platforms shows very interesting insights.
Organizations are increasingly using social media for business purposes such as marketing, intern... more Organizations are increasingly using social media for business purposes such as marketing, internal and external communication as well as crowdsourcing ideas for product and service development. Relatively few of these organizations have, however, established guidelines for restricting, controlling or encouraging desirable behavior in the use of social media, and aligning its strategic objectives with those of the organization. The concept of corporate governance of information technology (IT) has yet to be applied to the specific case of social media, and there is a need for establishing guidelines for creating policies and guidelines for its alignment with business strategy. Based on earlier literature on social media services, IT governance, and strategic IT alignment, we introduce a Social Media Governance framework. This framework is then used to analyze an exploratory case study in a Finnish industrial corporation, and we outline the emergent issues related to corporate social media governance and strategic alignment.
Bit Bang 3: Entreprenurship and Services, Aug 2011
This chapter presents a new view on service design that explores the current trends in technology... more This chapter presents a new view on service design that explores the current trends in technology, socio-economics, politics, business and consumer values. We analyze the effect of these current trends on the practice of designing new services. The chapter provides a short overview of the set of conceptual and practical tools existing today and proposes a new process for designing services. The proposed process is called Dynamic Service Design, wherein the service continuously adapts and evolves, based on customers’ insight. To verify applicability, we map the service design process of a healthcare startup to Dynamic Service Design. Furthermore, we use Dynamic Service Design to identify opportunities in three future scenarios. Our conclusions point to a promising use of the proposed idea, based on the flexibility of its approach and its rapid reaction to changes in the service ecosystem
Bit Bang 3: Entrepreneurship and Services, Aug 2011
Globalization, the Internet and worldwide logistics have made the world a huge market place, and ... more Globalization, the Internet and worldwide logistics have made the world a huge market place, and not just for multinationals. Small companies can as well take advantage of the situation, look for possibilities and find niches to dominate. We study several cases and find common themes from successful small companies. From this we extrapolate scenarios to show the existing potential.
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Papers by Meri Kuikka