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The Benefits of a SMA ID
One Login for all SMA Applications
With just one central login, you can switch seamlessly between SMA applications such as the Sunny Portal or the Online Service Center.
More control over your data
Effortlessly manage your personal data or your company’s data at a central location.
Secure management of your company account
Manage easily multiple users within your company account. Company administrators can also securely add or remove users.
FAQs
What is the SMA ID?
The SMA ID is a digital identity key consisting of a user name, your e-mail address, and password that allows you to access all SMA applications and services with a single login.
How do I get a SMA ID?
If you already have at least one account with an SMA service, your existing SMA accounts will be converted to a SMA ID the next time you log in. Our migration wizard will guide you through the process. You can merge multiple SMA accounts and update your personal information. If you have not used any SMA services, you can create a SMA ID when registering with the SMA portals, shops and apps. The SMA ID lets you access all SMA services.
Do I need a SMA ID?
Yes, many SMA services require registration for you to be able to use the full range of functions. If you already have SMA accounts, these must be converted to a SMA ID so that you can continue using all SMA services.
Can I have multiple SMA IDs?
You only need one SMA ID to access all SMA services. Always use the same SMA ID when logging in. This ensures that all of your SMA devices and services work together seamlessly and that you can access your personal content from all of them. For company accounts, each employee receives an individual SMA ID account.
Do I need to pay for the SMA ID?
No, SMA ID usage is free of charge.
What's the difference between a personal account and a company account?
The private account is intended for individuals. You will get an individual account without any subaccounts. The company account is suitable for any type of business. You can create multiple accounts for employees and manage these with one or more admin accounts.
Where will my data be stored?
SMA takes the security of your data very seriously. Our high-availability systems with 24/7 monitoring are hosted in an ISO 27001-certified data center in Germany. Thus, we ensure that data protection and data security are always guaranteed. If you have any further questions, please contact our security team at information-security@sma.de.
What happens to my existing Sunny Portal or Online Service Center accounts?
Your existing SMA accounts are merged to a SMA ID via a migration wizard. During this process, you can revise and add to the data you have stored with SMA. In addition, you decide whether you want to create a private account or a company account. You can then use all SMA services to the usual extent.
How can I change my personal data?
You can view and update your personal data under Personal Data in the SMA ID profile.
How can I change my e-mail address?
The e-mail address cannot be changed by you. Contact Service if you have to change your e-mail address.
What can I do if I forget my user name or password?
To reset your password, click Forgot password? on the login screen. After providing your registered e-mail address, you will receive a link to reset your password.
What can I do if my login has failed?
Verify that you entered your e-mail address and your password correctly. Also, check your Internet connection or try logging in again later.
What should I do if I have not received a registration message?
It may take up to 15 minutes to receive the registration message. If, after 15 minutes, you still have not received an e-mail, check your spam folder and your Internet connection.
How do I delete my SMA ID?
You can delete your SMA ID yourself in your SMA ID profile under Access data. Please note that this will delete your data stored at SMA and your access to SMA services will no longer be possible. You will also lose your access to the respective information stored in our portals and apps, including system authorizations in Sunny Portal.
How can I protect my SMA ID from unauthorized access?
You can protect your data yourself
What are the advantages of a company account?
The company account simplifies the creation and management of multiple accounts for employees. As a company admin, you can create additional accounts as standard or admin accounts and manage them together. If an employee leaves the company, he or she can simply be removed from the company account and thus no longer has access to the data in the SMA services.
How do I become a company admin?
When you create the first account of a company
How can I add additional employees to a company account?
Select "Manage Accounts" in the SMA ID profile and enter the e-mail addresses of the employees to be invited. The employees will then receive an e-mail with a link that lets them create their own account.
Where can I find additonal information on the SMA ID?
The SMA ID consists of your e-mail address and a password. (You will not receive an additional number or anything similar.) To use our digital SMA applications, you need the SMA ID to log in.
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