Y.C. Ju
2017
May I take your order? A Neural Model for Extracting Structured Information from Conversations
Baolin Peng
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Michael Seltzer
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Y.C. Ju
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Geoffrey Zweig
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Kam-Fai Wong
Proceedings of the 15th Conference of the European Chapter of the Association for Computational Linguistics: Volume 1, Long Papers
In this paper we tackle a unique and important problem of extracting a structured order from the conversation a customer has with an order taker at a restaurant. This is motivated by an actual system under development to assist in the order taking process. We develop a sequence-to-sequence model that is able to map from unstructured conversational input to the structured form that is conveyed to the kitchen and appears on the customer receipt. This problem is critically different from other tasks like machine translation where sequence-to-sequence models have been used: the input includes two sides of a conversation; the output is highly structured; and logical manipulations must be performed, for example when the customer changes his mind while ordering. We present a novel sequence-to-sequence model that incorporates a special attention-memory gating mechanism and conversational role markers. The proposed model improves performance over both a phrase-based machine translation approach and a standard sequence-to-sequence model.
2007
Voice-Rate: A Dialog System for Consumer Ratings
Geoffrey Zweig
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Y.C. Ju
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Patrick Nguyen
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Dong Yu
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Ye-Yi Wang
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Alex Acero
Proceedings of Human Language Technologies: The Annual Conference of the North American Chapter of the Association for Computational Linguistics (NAACL-HLT)
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Co-authors
- Geoffrey Zweig 2
- Patrick Nguyen 1
- Dong Yu (于东) 1
- Ye-Yi Wang 1
- Alex Acero 1
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