Are China’s Electric Vehicle Brands Ready to Set the New Experience Standard? In our latest in-house study, we explored the customer experience (CX) strategies of four leading electric vehicle brands in China’s competitive New Energy Vehicle (NEV) market, identifying key opportunities to elevate the overall brand experience. CXG is your partner in this transformation. We offer comprehensive services and solutions tailored to elevate your brand’s customer experience across all touchpoints. Visit https://lnkd.in/dUS_5wKA to read our case study and contact us today to learn more about how we can help your brand succeed in the evolving NEV market. #CXG #CX #Customerexperiencegroup #customerexperience #NEV #electricvehicles #china #industryinsights #luxurybrands #luxuryautomotive #automotiveindustry #luxurybrands #casestudy
CXG
الاستشارات والخدمات في مجال الأعمال
Dubai، Dubai ٨٥٬٠٧٢ متابع
Transforming Experiences.
نبذة عنا
CXG provides innovative solutions to enhance customer experience and improve the performance of premium and luxury brands. With expertise in the premium and luxury market and over 200 iconic brand partnerships, we support clients throughout their CX journey by providing insights and driving change. Our 4 practices - Customer Insights, Measurement, Consulting & Transformation, and the Academy - offer a comprehensive CX transformation framework. Founded in China in 2006, CXG has evolved into a global business with 12 offices in 70 countries across 4 continents and a team of over 200 professionals. Our growing network of customer experience experts, including evaluators, learning consultants, and strategic consultants, help brands elevate their experiences to provide a seamless and valuable customer journey. At CXG, we understand that customer needs are constantly evolving, and our solutions are designed to meet these changing needs. Our research, measurement, training, coaching, and consulting support are united under one proposition, making us a one-stop-shop for all your CX transformation needs. We are CXG.
- الموقع الإلكتروني
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http://www.cxg.com
رابط خارجي لـ CXG
- المجال المهني
- الاستشارات والخدمات في مجال الأعمال
- حجم الشركة
- ٢٠١ - ٥٠٠ من الموظفين
- المقر الرئيسي
- Dubai, Dubai
- النوع
- شركة يملكها عدد قليل من الأشخاص
- تم التأسيس
- 2006
- التخصصات
- Customer Experience، Luxury market experts، Learning and coaching luxury retail professionals، Market Research، Customer Insights، Employee Experience، Shopper Insights، Customer Feedback، CX transformation، CX Design، Premium retail audits، Omnichannel Customer Experience، CX consulting، CX research and analysis، Customer-centric culture، Customer experience innovation، VOC programs for luxury brands، Luxury retail coaching، Omnichannel Luxury experiences، Customer-centric culture training، Customer feedback management، و Customer experience tracking and optimization
المواقع الجغرافية
موظفين في CXG
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Christophe Caïs
CEO & Board Member, CXG | Luxury & Customer Experience Expert | Keynote Speaker
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Dianne Arguilla-Shimakura
Seasoned Executive with 20 Years of Experience Leading Transformations in Operations,Sales,and Human Resources. #Executive #C-Suite #SeriesA…
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Thibaut Fromageau
Helping brands transform experiences for meaningful impact | CCO at CXG | Expert in CX | Guest speaker
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Salima Jamal
Customer Experience with Premium and Luxury Brands | Investor Relations | Golf lover
التحديثات
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At CXG, we believe that prioritizing mental health is not just a responsibility—it’s a necessity. This year’s World Mental Health Day theme shines a spotlight on Workplace Mental Health, reminding us that mental well-being is fundamental to creating environments where people, organizations, and communities can thrive together. Our Chief People Officer, Ariane KAMALODINE, captures it best: "Prioritizing mental health in the workplace is no longer just a moral responsibility. It's a critical part of thriving in today’s modern work environment. While remote work and blurred boundaries between personal and professional life may be the norm for some, they come with their challenges and can take a toll on mental well-being. Companies need to naturally foster environments that help people navigate their unique challenges, challenges that managers may not even be aware of. And that is what we consistently aim to do at CXG. Offering personalized support for mental health is like giving our people a 'white glove service,' enabling them to not only perform better but to truly thrive. We should see this as an investment in the long-term success of our teams and our business." From encouraging mental health practices to ‘IMF Days’ for a breather from back-to-back meetings, we are committed to creating a culture that values mental well-being as much as professional achievement. Today, we encourage everyone to take a moment to check in with themselves and their teams—because mental health matters, and it starts with us. #WorldMentalHealthDay #WorkplaceWellbeing #MentalHealthMatters #CXG #CX #customerexperiencegroup
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Earlier this week, we asked: Which aspect of an online brand experience do you consider most crucial? Here's what the poll revealed: 🔹 41% of you believe Website Navigation and Design is key 🔹 25% chose Essential Information Access 🔹 25% prioritized Personalized Interactions 🔹 9% highlighted Engaging Content While each aspect plays a unique role, all these are crucial in shaping a strong and cohesive digital presence. Our Online Brand Experience Assessment provides a comprehensive evaluation of your brand’s digital touchpoints—from your website to social media and clienteling communications—delivering actionable insights that empower you to create seamless and engaging online journeys. Contact our CX Consultants today to learn more and start your Online Brand Experience assessment by visiting www.cxg.com/contact. #CXG #CX #customerexperiencegroup #customerexperience #onlinebrandexperience #consulting #luxury #luxurybrands #luxuryindustry
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Our Voice of the Team (VoT) program focuses on the specific factors that enable your frontline teams to excel in delivering your intended customer experience. It identifies and addresses potential root causes and offers a strategic approach to improvement. Swipe through below to discover how we can support you, and visit https://lnkd.in/d3pjrAWz to start your VoT Program today! #CXG #CX #Customerexperiencegroup #customerexperience #voiceoftheteam #vot #employeeexperience #EX
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أعاد CXG نشر هذا
Managing Director Academy 🎯 Supporting Luxury & Premium Brands in transforming their Client Experience (CX) ✨ Signature Experiences |Training | Collective intelligence | ex-Burberry
I recently had the pleasure of completing The Art of Elevating Luxury Moments #training program for Harvey Nichols Kuwait from Alshaya Group. 30 sales associates from 8 departments, joined us at The Avenues - Kuwait for 3 engaging training modules: Build A Connection, Inspire, and See Long Term. We developed this standardized training program from our extensive experience in Customer Experience (CX) at CXG. Made of 5 half-day in-class modules, all of them highly participative, fun and easy to plug and play for a maximum impact! It’s designed to tackle the universal challenge of client-centricity and support Sales Associates to strengthen their customer relations through key #CX drivers. Here’s what participants had to say: ✨ "I had so much fun and learned how to improve my customer service." ✨ "All the activities were useful and made us excited to learn more." ✨ "Everything was amazing, and we gained valuable insights to use with customers." The result? An incredible 86% and 92% #AdvocacyIndex from both groups! And increasingly more confident teams in their ability to build genuine rapport with their clients 😊. Ready to empower your brand with client-centric excellence? Reach out, and let’s help you transform every customer into an #ambassador! "
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From novel partnerships to exciting brand expansions in the luxury sector! This week, a famed luxury group secures a significant investment in an outerwear brand. Meanwhile, an iconic fashion house acquires a strategic real estate asset in Paris, and a renowned cosmetics giant debuts an immersive beauty experience in London. A high-end automotive brand appoints its first female head of motorsport activities. Discover the latest developments in the luxury industry! Link in comments👇 #CXG #CX #customerexperience #customerexperiencegroup #luxurybrands #luxury #formula1 #mytheresa #ritzcarlton #bluestaralliance #dolceandgabbana #maserati #moncler #hedislimane
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The Age Of Artificial Intelligence: Transforming Customer Experiences In Luxury Part 1 AI-powered deep learning can enable brands to connect the dots by analyzing and interpreting past search selection and purchase behavior to make new suggestions in a personalized, customized, and extrapolated manner that allows for new ideas. Read more by downloading part 1 of the report. Visit: https://lnkd.in/dDjiPBfw #CXG #CX #customerexperiencegroup #ai #customerexperience #artificialintelligence #industryreport #luxury #luxurbrands #personalizedexperiences #thoughtleadership
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In today’s digital age, your brand’s online presence is crucial in shaping customer perceptions and experiences. From websites and social media to personalized communications, a cohesive digital experience is key to building lasting relationships. But which aspect of an online brand experience do you consider to be most crucial? Cast your vote below! #CXG #CX #customerexperiencegroup #customerexperience #brandexperience #onlinebrandexperience #digitaltouchpoints #luxury #luxurybrands #luxuryindustry
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Although many brands prioritize customer outcomes, Voice of the Team (VoT) highlights the importance of Employee Experience (EX). VoT fosters a comprehensive improvement in CX by recognizing and incorporating employee feedback, benefiting both staff and customers. Begin your VoT program today by visiting: https://lnkd.in/d3pjrAWz #CXG #CX #customerexperiencegroup #customerexperience #voiceoftheteam #voiceofteam #employeeexperience
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From sophisticated partnerships to strategic expansions in the luxury sector! This week, an iconic fashion house secures a strategic stake in a renowned outerwear brand, enhancing shareholder influence. Meanwhile, a luxury cosmetics giant launches an immersive beauty experience in London, and a prestigious automobile manufacturer introduces a private design office in New York. Dive into the evolving world of luxury industry dynamics! Link in comments. 👇 #CXG #CX #customerexperience #customerexperiencegroup #luxury #moncler #loreal #canadagoose #balmain #montblanc #rollsroyce