Panagiotis Trivellas
Panagiotis Trivellas (M) is Professor of Strategic Management at the Department of Agribusiness & Supply Chain Management in Agricultural University of Athens (AUA), and Director of the Organizational Innovation and Management Systems (ORIMAS) laboratory, Greece. He holds a Dipl-Ing degree in Chemical Engineering and a Ph.D. degree in strategic management styles (National Technical University of Athens-NTUA). He has been awarded with a patent (OBI no. 1010524/10-8-2023: Hellenic Industrial Property Organisation) for an integrated decision-making tool (Innovative Air Network Optimization System/IANOS-DSS), which synthesizes the requirements and constraints of the core stakeholders (in remote and isolated communities served by Public Service Obligation/PSO routes via a cocreation method), in order to optimize and increase the coherence of the PSO route network, maximizing social & economic impacts and reducing the environmental footprint. He has more than 20 years of teaching experience in undergraduate and postgraduate studies (traditional and distance learning). He has been involved as scientific coordinator or head researcher in more than twenty research projects in the fields of Organizational Behaviour, Sustainability, Supply Chain Management, HRM, Multi-actor multi-criteria analysis, e-training, WLB, QoL and skills & competencies. He has published more than 90 research papers in academic journals and international conferences. His core research interests focus on the areas of Sustainability, Supply Chain Management, Social resilience, CSR, Organizational Behaviour, HRM, Innovation, Strategic Management, e-learning and Quality in Higher Education.
Phone: Τel.: +302262022569 | Fax: +302262089605
Address: Agricultural University of Athens, Dpt of Agribusiness & Supply Chain Management, 1st Km National Road Thiva-Athens, 32200 Thiva, Greece
Phone: Τel.: +302262022569 | Fax: +302262089605
Address: Agricultural University of Athens, Dpt of Agribusiness & Supply Chain Management, 1st Km National Road Thiva-Athens, 32200 Thiva, Greece
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Books by Panagiotis Trivellas
Nowadays, Greek economic arduous position triggered off downsizing and cost reduction at unprecedented levels in the pubic sector, forewarning a similar orientation of retrenchment of higher education. Hence, resource scarcity and decline will guide inevitably to the corrosion of institutional effectiveness accompanied with lack of innovation, rigidity, dissatisfaction, conflict, reduced quality and turnover, unless HEIs adapt to the vulnerable environmental conditions and fiscal recession (Cameron & Smart, 1998).
Almost six years ago, a reform act was initiated for the adoption of necessary metrics and processes in order to assure the quality of services provided by Higher Education Institutions (HEIs) in Greece. This national quality assurance (QA) system aims at improving transparency, comparability and accountability of the Greek higher education system, fostering quality culture throughout the HEIs. Teaching and administrative staff as well as students are expected to be the main participants and contributors in this process. Evidence from other countries have shown that the introduction of an assessment system, QA procedures, and long range planning leading to cultural change has met the opposition and resistance of the majority of HEIs’ stakeholders (Morley, 2003; Van Damme, 2002; Trivellas & Dargenidou, 2009b). The success of the quality management systems’ change and the necessary transition in quality culture of HEIs depends on the ability of academic leaders to handle crisis and to build a strategy supportive culture with the contribution of all participants.
This chapter aims to give an overview of the QA system deployed at the Technological Education Institute of Larissa (TEIL) and to describe the transition process through the investigation of leadership, culture, student satisfaction, graduates assessment and teaching performance evaluations.
First, the chapter provides the general framework for QA initiated in higher education in Greece, as the foundation of the quality system TEIL adopted. Then the chapter describes the profiles and the emergence importance of leadership and institutional culture in the implementation stage of QA system, to engage faculty and administrators in the evaluation of service quality provided. Thereafter, this study presents the findings of a large scale survey conducted by the QA unit of TEIL, investigating the quality level of teaching processes and supporting services offered to students. Finally, this chapter concludes with the perceptions of graduates about various aspects of quality in order to provide insight into the strengths and weaknesses of the established system and offer valuable suggestions for areas of improvement.
Papers by Panagiotis Trivellas
Nowadays, Greek economic arduous position triggered off downsizing and cost reduction at unprecedented levels in the pubic sector, forewarning a similar orientation of retrenchment of higher education. Hence, resource scarcity and decline will guide inevitably to the corrosion of institutional effectiveness accompanied with lack of innovation, rigidity, dissatisfaction, conflict, reduced quality and turnover, unless HEIs adapt to the vulnerable environmental conditions and fiscal recession (Cameron & Smart, 1998).
Almost six years ago, a reform act was initiated for the adoption of necessary metrics and processes in order to assure the quality of services provided by Higher Education Institutions (HEIs) in Greece. This national quality assurance (QA) system aims at improving transparency, comparability and accountability of the Greek higher education system, fostering quality culture throughout the HEIs. Teaching and administrative staff as well as students are expected to be the main participants and contributors in this process. Evidence from other countries have shown that the introduction of an assessment system, QA procedures, and long range planning leading to cultural change has met the opposition and resistance of the majority of HEIs’ stakeholders (Morley, 2003; Van Damme, 2002; Trivellas & Dargenidou, 2009b). The success of the quality management systems’ change and the necessary transition in quality culture of HEIs depends on the ability of academic leaders to handle crisis and to build a strategy supportive culture with the contribution of all participants.
This chapter aims to give an overview of the QA system deployed at the Technological Education Institute of Larissa (TEIL) and to describe the transition process through the investigation of leadership, culture, student satisfaction, graduates assessment and teaching performance evaluations.
First, the chapter provides the general framework for QA initiated in higher education in Greece, as the foundation of the quality system TEIL adopted. Then the chapter describes the profiles and the emergence importance of leadership and institutional culture in the implementation stage of QA system, to engage faculty and administrators in the evaluation of service quality provided. Thereafter, this study presents the findings of a large scale survey conducted by the QA unit of TEIL, investigating the quality level of teaching processes and supporting services offered to students. Finally, this chapter concludes with the perceptions of graduates about various aspects of quality in order to provide insight into the strengths and weaknesses of the established system and offer valuable suggestions for areas of improvement.