Richpanel: AI Customer Service
- Pricing
-
From $9/month. Free trial available.
- Rating
- 4.8 (144)
- Developer
- Richpanel Inc
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Automate your customer service. Without compromising quality.
Richpanel allows your support teams to respond faster, manage all channels & scale customer service. Our AI and self-service capabilities enable your customers to resolve many issues even before they reach an agent. When their issues do require agent assistance, the AI equips your best agents with personalised replies and suggests actions, significantly boosting their productivity. Popular alternative to Shopify Inbox, Zendesk, Gorgias, Help scout, Kustomer, Gladly, Hootsuite & Sprout Social.
- Manage all Channels: Email, Chat, Facebook DM, Instagram & Phone from one inbox
- Self Service: Give customers instant answers, 24x7 with the self-service portal
- Scale with AI: Help agents draft high quality replies & boost their speed
- Integrate your stack: Access data from your favorite apps directly in the inbox
- Measure & improve: Get actionable insights from your support data
Languages
English
Works with
ReCharge, Yotpo, Returnly, Klaviyo, Aircall, 20+ integrationsReal-time messaging
Automated responses
Customization
Pricing
INCUBATOR
$9 / month
Incubator plan includes 3 seats
- Features include :
- Email, Chat & Social channels
- 90 day data history
- Macros
- Automations
- 3 users included
- Unlimited tickets & Resolutions
14-day free trial
PRO
$60 / month
or $600/year and save 17%
$60 per additional user
- Everything in INCUBATOR, and:
- Phone channel
- 1 year data history
- 200 AI-assisted replies
14-day free trial
PRO MAX
$120 / month
or $1,200/year and save 17%
$120 per additional user
- Everything in PRO, and:
- SMS channel
- Unlimited data history
- Unlimited AI replies
- Multiple Languages
- Unlimited tickets & Resolutions
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (144)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise this AI Customer Service app for enhancing customer support and business operations, highlighting its cost-effectiveness and a variety of features such as AI-driven chat responses, live chat, email management, and seamless Shopify integration. They value the ability to upload images in chats and view detailed customer carts. The app also supports multi-store integration and customizable self-service options. Merchants appreciate the intuitive design and automation that streamline customer management, and note the excellent performance on both mobile and PC platforms. The support team is responsive and helpful, with regular updates maintaining system reliability.
Disappointed and hoping for a resolution. There is no SMS ability and we were told there was. After all the work of moving CS platforms, we were met with this massive hole. Hope they will fix it and then I can update this review.
Amazing team and amazing support. Easy to set up but had an issue with getting my emails to show. The team stayed with me and had a call to sort the issue. Above and beyond a a great platform to deal with ALL you communication channels in one place.
We've only been using Richpanel for a few weeks, but I can already say it was worth migrating. Our team loves the AI features and it saves us a lot of time! Promps to Deepan who helped us set it up!
Support
Richpanel Inc can answer any questions you have about Richpanel: AI Customer Service.
Developer
Resources
Launched
November 15, 2019
Featured in
Tech stack
Underwear pioneer Thinx
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