HelpCenter: AI FAQ+Help Center
- Pricing
-
Free to install. Free trial available.
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
- Rating
- 4.7 (1,336)
- Developer
- Shark Byte, Inc
Featured images gallery
Turn conversations into conversions during BFCM: AI SEO-friendly FAQ builder, live chat, helpdesk
Enhance your customer support with HelpCenter. Quickly create informative FAQs in 1-click w/ ChatGPT-4 integration & translate them instantly w/ LangShop integration. Stay connected with customers 24/7 via live chat & centralize all inquiries from email, live chat, FB Messenger in one inbox with our helpdesk ticketing system. With multi-channel support, you can ensure fast, reliable assistance that keeps customers coming back. Our professional support team is ready to help you out 24/7/365.
- Create a separate FAQ page, help center, knowledge base, product FAQs w/ ChatGPT
- 25+ templates: for FAQ page, self-service widget, contact form, product tabs
- Omnichannel support: live chat, facebook messenger, help desk, chatbot, widget
- Self-service: add a widget w/ a contact form, order tracking & FAQs on any page
- Must-have app to improve customer service during Black Friday & Christmas sales
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
All features
Real-time messaging
- Live chat
- Email chat
- Social media
- File uploads
- Agent analytics
- Customer insights
Automated responses
- FAQs
- Greetings
- Quick replies
- Order updates
Customization
- Color and font
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
Editing tools
- HTML
- Rich text editor
- Drag-and-drop editor
- AI generation
- Import and export
- Custom URL
- Images
- Videos
- Multi-language
- SEO
- Translation
Display options
- Accordions
- Tabs
- Custom templates
- Product page
- FAQ page
- Search bar
- Instant answers
- Mobile responsive
- Custom fonts and colors
- Custom CSS
Real-time messaging
Automated responses
Customization
Editing tools
Display options
Pricing
Free
Free to install
$0.25 per each additional ticket. Click See all pricing options to see over 45 available features
- Limited FAQ articles & pre-built templates
- Customizable FAQs, help widget
- Livechat, chatbot (1)
- Helpdesk, 10 tickets/mo
- HelpCenter branding
Basic
$5.99 / month
or $59.99/year and save 17%
$0.16 per each additional ticket. Click See all pricing options to see over 45 available features
- GPT-4
- Unlimited FAQs/categories
- Premium templates
- FAQ translation, images
- Unlimited live chat/chatbot
- Helpdesk, 50 tickets/mo
- No branding
3-day free trial
Standard
$19.99 / month
or $199.99/year and save 17%
$0.15 per each additional ticket. Click See all pricing options to see over 45 available features
- All from Basic, and:
- Helpdesk, 300 tickets/mo
- FAQ translations, up to 5
- Click See all pricing options to see over 45 available features
3-day free trial
Advanced
$49.99 / month
or $498.96/year and save 17%
$0.1 per each additional ticket. Click See all pricing options to see over 45 available features
- All from Standard, and:
- Helpdesk ticketing system, 1000 tickets/mo
- FAQ translations, unlimited
- Support priority
- Feature request priority
3-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (1,336)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its comprehensive customer support tools, including customizable FAQs, live chat, contact forms, and a ticketing system. They praise its user-friendly interface, seamless Shopify integration, and the professional appearance it lends to websites. The responsive customer support team is noted for its availability during off-hours, and the fair pricing structure, with a free plan suitable for new or small businesses, is also appreciated.
Très bonne application qui me permer de gérer les demandes clients en les assignant à différents agents ou en programmant des réponses automatiques avec des templates. J'ai aussi pu développer la FAQ sur ce meme outil, ainsi qu'un formulaire de contact. J'utilise cette appli depuis plusieurs années maintenant.
Thank you for leaving such a positive review and for such a high rate of our app.
It's our pleasure to hear that you are satisfied with our app and service as we always try to do our best in case of providing our customers the best experience possible.
Kind regards,
HelpCenter team
I use the app for the FAQ, the contact form, and the live chat; the product page tabs are not useful to me. I am starting a store, and the basic plan is more than sufficient to begin with. The support is very responsive, even late on Sunday evenings.
Therefore, it is a very good, fully customizable application that I recommend to anyone looking for an FAQ, a contact form, and live chat, all in one, at an affordable price.
Hi Manga Wear!
Thank you for your feedback! We're delighted that you find our app useful :)
It's great to hear that our Basic plan meets your needs, and you are satisfied with our support team!
Please feel free to contact us again any time.
Kind regards,
HelpCenter team
I appreciate that there is a free option. I can use this app the free way and when I start making more money there will be a bigger margin for apps and possible purchase a plan. The value of that is significant for me!
Hi Allplay!
Thank you very much for a such a high rating of our app!
We highly appreciate your feedback and are always happy to provide you with our support.
We will continue making our app better and better.
Best regards,
HelpCenter team
Support
Shark Byte, Inc can answer any questions you have about HelpCenter: AI FAQ+Help Center.
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