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Reviews (3,724)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its real-time tracking capabilities, noting it keeps both them and their customers well-informed about order statuses. They appreciate the user-friendly interface that simplifies operations and enhances the shopping experience. The app's customer support is highlighted as responsive and efficient, with valuable customization options that allow merchants to tailor tracking pages to their brand. Its seamless integration with Shopify and compatibility with various carriers, especially for international shipping, are also praised. Merchants find the app offers great value, with even the free version providing effective features, and they appreciate the quick setup and problem resolution.

July 16, 2024

Works as described and is well priced. Easy to install and adjust for your needs. Customer service is responsive and very helpful. Highly Recommend.

Tymber Gear
Australia
Over 3 years using the app
July 8, 2024

This app is truly amazing! I encountered an error and contacted customer service. They responded quickly and were incredibly friendly and helpful in resolving the issue. While the app’s performance is important, I believe that the effort to resolve problems is equally crucial. For this reason, I want to give a 5-star review. Thank you!

Retro Mingle
Australia
6 months using the app
July 8, 2024

We’ve seamlessly integrated Parcel Panel with our lonora.it store via Shopify, and we’re highly satisfied. The integration process was quick and straightforward. Parcel Panel synced flawlessly with our store, enabling us to monitor shipments directly from the Shopify dashboard. Our customers also love the dedicated tracking page. Overall, Parcel Panel is a fantastic product.

LONORA
Italy
7 months using the app
July 25, 2024

Easy to use. Customer services is amazing. I had a problem and they were so kind and helpful.

Pink Gaming
Spain
Over 1 year using the app
June 19, 2024

You need this app to keep your customers on your website and give them the required updates on the shipments. You dont want to send them directly to the courriers tracking page this is much more professional. and they have a lovely customer service team really fast and responsive and helpful.

thank you Jessca for your help

Lunesa
United Kingdom
29 days using the app
July 19, 2024

I use Parcel Panel on my every store. Actully get so less of cutomer mails just because of this. Love the customer support aswell. really fast and great people. Thank you Donna for your quick help as always as on my other stores <3

NuBrow™
United Kingdom
14 days using the app
May 31, 2024

Love it! Easy to use, very useful app and super customer service! You need this app in your store. :)

Love Heaven xxx
United Kingdom
Over 1 year using the app
July 27, 2024

Customer support is great. Responded with minutes. Great app to keep track of your order tracking. Wish I found this sooner. Thanks for the support Donna!

HeartSlips
Canada
3 months using the app
June 13, 2024

I love this app because it is very simple and ease to use.

It has so many carrier partners included in its basic plan.

I just want the main thing to manually update the courier partner whom the app shows is different from the original one.

Regards,

Uniqaya Lifestyle
India
5 months using the app
June 24, 2024

Needed additional quotas added to my shop and Jessica helped me out in less than 5min. Great customer service

Peaches & Cream
South Africa
About 2 months using the app