Smile: Loyalty & Rewards

Name: Smile: Loyalty & Rewards
Brand: Smile.io
Rating: 4.9 (6311 reviews)

Pricing: Free plan available
Rating: 4.9 (6,311)
Developer: Smile.io

View demo store

Create your own loyalty and rewards program to turn first-time customers into forever customers

Smile.io powers loyalty, referrals, and VIP rewards programs that help increase sales and repeat purchases, save on acquisition costs, and boost brand loyalty. Creating a loyalty program with Smile takes only minutes—no coding required! Managing loyalty with Smile is effortless, including easy integrations with your favorite apps. If you need help, you’re supported by a team of experts who can help with everything from technical questions to rewards and loyalty best practices for your business.

Encourage repeat purchases by rewarding every order with points
Reward social actions on Instagram, TikTok, Facebook, and more
Drive sales with points bonus events
Integrate Smile with your favorite tools like Klaviyo, Gorgias, and 25+ others
Optimize your loyalty program by comparing performance with similar stores

Highlights: Popular with businesses in United States; Use directly in Shopify admin; Works with the latest themes

Languages

English

Works with

Shopify Flow, Shopify POS, Checkout, Shopify POS, Judge.me, Klaviyo, Gorgias, Mailchimp, Okendo

Pricing

Free

Free to install

Up to 200 monthly orders

Points program
Referral program
Basic branding
Analytics overview
Data exports

Starter

$49 / month

Up to 500 monthly orders

Advanced branding options
Customizable emails
Nudges (on-site reminders)
2 integrations (e.g. Klaviyo, Judge.me)
5 specialized reports

Growth

$199 / month

Includes 2,500 monthly orders, then $20 per additional 100 orders

Run points bonus events
SEO-friendly loyalty page
Embed Smile on your store
Free product rewards
VIP & Points expiry
Unlimited integrations

Plus

$999 / month

Includes 7,500 monthly orders, then $5 per additional 100 orders

Dedicated launch plan
25+ specialized reports
API access
Priority support
Preferred pricing for multiple shops
High-volume pricing available

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (6,311)

Overall rating

4.9

Counts per rating level

88% of ratings are 5 stars
5.6K
8% of ratings are 4 stars
499
2% of ratings are 3 stars
121
1% of ratings are 2 stars
45
1% of ratings are 1 stars
89

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants highly recommend this app for its loyalty program features, noting increased customer engagement and retention, and immediate sales boosts. It offers easy-to-set-up features like loyalty landing pages and points on product pages, accessible across multiple sales channels. The app is praised for its reliability and responsive, personalized customer support. Merchants and their customers find the rewards system user-friendly and effective for business growth.

Edited July 2, 2024

Updated review: Customer service contacted me after my first review and we were able to find a solution based on my seasonal company. I think they have a great customer service and for that I give them a 5 stars. I want to say that I hope that in a near future they will offer more packages. Right now it goes from 0$ to 50$ and nothing in between. Maybe with one or 2 options in between they would have even more users.
Previous review:

I have used this apps for a year or so. This was a wonderful app until they switched some features. After it was switched over I could still edit customer profiles for awhile but not anymore - super frustrating. They created a forcing function to make you upgrade even if you don't want to. Really disappointed. I am a seasonal business so some months I have 100 orders and other months 350 orders but because of that, I would need to upgrade to the 49$/month plan and I think it's way too expensive. Not a good solution for small businesses.

June Swimwear

Canada

Over 3 years using the app

Smile.io replied June 28, 2024

Hi there! We're sorry to hear you're having trouble with order limits. Our team have reached out with some potential solutions to the issues addressed here.

Thanks!
The Smile.io Team

August 29, 2024

We love this app and helped us retain customers and provide them with excitement with rewards when shopping. With the ever changing technology these days, it is great to receive excellent and very timely customer support when you need them, and thank you Lisa and Joana for always being there to respond promptly and provide assistance every time. Well done guys! :)

Peaches&Crème K-Beauty and Skincare

Malta

Over 3 years using the app

Smile.io replied August 31, 2024

Thank you very much for taking the time to leave this review! We are so glad that you're enjoying Smile. 😊

July 19, 2024

I just took over management of this app on our website. A customer was having problems redeeming her rewards points, so I reached out to customer support at Smile. Shelby got back to me very quickly and showed me what I needed to do to embed the app in our Shopify theme. Her instructions were very easy to follow, and within a few minutes I was up an running. Very happy with this level of customer service.

FRENCH GIRL

United States

Over 7 years using the app

Smile.io replied July 23, 2024

So pleased Shelby could help you out! Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it 💖