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syncX: Stock Sync
Täyttää Shopifyn korkeimmat laatustandardit nopeuden, helppokäyttöisyyden ja kauppiasarvon osalta
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Stock Synch is an incredibly useful application, especially for businesses that need to manage large volumes of data efficiently. The app excels in automating inventory updates across multiple platforms, saving time and reducing the risk of errors. Its interface is intuitive, making it easy to navigate even for those who may not be very tech-savvy.
Another strong point is the customer support. In my experience, the support team is generally effective at resolving issues. Overall, Stock Synch is a valuable tool for anyone looking to streamline their inventory management processes.
Thanks for the great review! We’re pleased that Stock Sync’s automation and intuitive interface are working well for you and that our support team has been effective. 😊🙌
I've been using StockSync for a while now, and although it took some trial and error at the start, it works fantastically. The tool offers incredible versatility with a wide range of available integrations, making inventory management much easier. One aspect I particularly appreciate is the excellent customer service, always ready to assist. Whether you're managing a large or small number of products, StockSync is one of the best options available, especially considering the value for money. Highly recommended!
A powerful app with lots of functionality. The UI has some room for improvement but once you understand how it works, it's super useful.
The support level is also very good. Always willing to help and work through issues patiently. Thanks guys.
Thank you for your feedback. We are glad to hear that you find our app powerful and functional. We appreciate your comments on the UI and will work on improving it. Our support team is always here to help. Thanks for your support!
Very useful app if you need more flexibility for the business workflows.
Good support which really can help you to resolve any cases. Not fast, but they do work well which is important, archive the result.
Recommend.
Thank you for your positive feedback! We are glad Stock Sync is meeting your business needs. Our support team is always here to help. Your recommendation is greatly appreciated! 😍😘
They took a perfect app and ruined it. Congratulations.The new interface is the least user friendly interface I've come across with and the newest 'upgrade' limited the basic subscription to upload only 3 inventory files per month. Before this new update, we were able to upload as many as we needed. Now if we need to upload 10 files per month, we need to pay 4 times more?
It is also impossible to contact their support team. None of the emails I got from their team can be replied to. Emails cannot be delivered. We have been trying to get some help with our subscription but no, not possible.
After submitting my third incident ticket begging for an email address that I can actually reach out to them thru, one member of the support team acknowledged that other people are also experiencing the same issue with replying to their emails but that's all. I, once again, didn't receive any help or any other method to be able to communicate my issue and get some assistance.
It's 2024 and you cannot reach a Shopify app with emails. Unbelievable.
We will be cancelling our subscription soon.
***EDIT***
Following my initial review, Jor from the customer support team emailed me through their personal email address and assisted me with the situation. I no longer have an issue with the app and I was provided with the appropriate amount of information regarding the new interface and how to go on with uploading my files for inventory update. I really appreciate Jor's assist here - thank you.
Hope they will fix the issue with their regular customer support emails as well.
Hi Koy Resort,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you’ve experienced with the recent changes to our app and our support system.
We understand how critical it is for you to have a user-friendly interface and flexible upload options for your inventory files.
The intention behind the recent update was to improve functionality and efficiency, but we regret that it has caused difficulties for you. Your feedback is invaluable, and we are already working on ways to make the interface more intuitive based on user experiences like yours.
Regarding the upload limitations on the basic subscription, we recognize the impact this has on our users. Your specific situation highlights the need for a more flexible approach, and we will consider this in our ongoing improvements.
We are truly sorry about the issues you’ve faced with contacting our support team. This is not the experience we aim to provide. We are currently addressing the technical problems with our email system to ensure that all communications are delivered successfully.
In the meantime, please schedule a call with us directly via this link: https://calendly.com/syncx/30min. We will prioritize your request to resolve your subscription issue promptly.
We appreciate your patience and understanding as we work through these challenges. We value your business and hope to have the opportunity to serve you better in the future. Please let us know if there’s anything else we can do to assist you.
Warm regards,
syncX: Stock Sync
Stock Sync is a great automated stock management app. Their auto-archive function solved a big stock management problem for me. Their support was also very helpful. I would recommend this app. It is more functionality than other similar apps and compares very well with regards to price.
Very satisfied with the application as well as the services and technical support provided by the Stock Sync team, especially Faz, who helped us in several situations to set up and adapt the automatic updates based on our feeds.
Faz from StockSync has been very helpful and assisted us in a timely manner. Perfect job, well done.
Stock Sync is working quite well. Havent had any problems the last 4 years. When our warehouse made some changes to the api, Faz from the support team was quick in helping us out.
Thank you for your feedback! We're happy to hear that Stock Sync has been working well for you for the past 4 years. It's great to know that Faz from our support team was able to assist you quickly with the API changes.
We had a complex XML file that needed to be integrated with our Shopify website. After a brief call, everything was sorted out within 24 hours. Fantastic job, team!