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They took a perfect app and ruined it. Congratulations.The new interface is the least user friendly interface I've come across with and the newest 'upgrade' limited the basic subscription to upload only 3 inventory files per month. Before this new update, we were able to upload as many as we needed. Now if we need to upload 10 files per month, we need to pay 4 times more?
It is also impossible to contact their support team. None of the emails I got from their team can be replied to. Emails cannot be delivered. We have been trying to get some help with our subscription but no, not possible.
After submitting my third incident ticket begging for an email address that I can actually reach out to them thru, one member of the support team acknowledged that other people are also experiencing the same issue with replying to their emails but that's all. I, once again, didn't receive any help or any other method to be able to communicate my issue and get some assistance.
It's 2024 and you cannot reach a Shopify app with emails. Unbelievable.
We will be cancelling our subscription soon.
Stock Sync is working quite well. Havent had any problems the last 4 years. When our warehouse made some changes to the api, Faz from the support team was quick in helping us out.
Thank you for your feedback! We're happy to hear that Stock Sync has been working well for you for the past 4 years. It's great to know that Faz from our support team was able to assist you quickly with the API changes.
Downhill fast.
Uploading product does not work like it used to. Columns are not used for the correct information. Upload logs don't show details for variants.
We sincerely apologize for the inconvenience you've experienced with our product upload functionality. Your observations are critical to us, and we are committed to resolving these issues promptly.
We want to follow up on your earlier dissatisfaction regarding the imported products.
Can you please give us a chance to resolve this asap?
Will you be available for a quick call to resolve this issue more quickly?
We kindly request you reconsider your review, considering our commitment to making things right. Your satisfaction is our top priority, and we want to ensure that your next experience with us exceeds your expectations.
A powerful app with lots of functionality. The UI has some room for improvement but once you understand how it works, it's super useful.
The support level is also very good. Always willing to help and work through issues patiently. Thanks guys.
Thank you for your feedback. We are glad to hear that you find our app powerful and functional. We appreciate your comments on the UI and will work on improving it. Our support team is always here to help. Thanks for your support!
Ottima app, la usiamo da anni collegando il nostro gestionale con l'ecommerce di Shopify per rendere aggiornata la giacenza del magazzino anche per chi vende offline.
Abbiamo avuto un problema pochi giorni fa e il supporto ha risolto tutto in tempi rapidissimi.
Complimenti
Great app, we've been using it for years by connecting our management system with Shopify's ecommerce platform to keep our inventory updated even for offline sales. We had an issue a few days ago and the support team resolved everything very quickly. Congratulations!
Thank you so much for your kind words and continued support! We're thrilled to hear how well our app works for your business and that our support team could assist you efficiently. We look forward to continuing to serve you. Grazie mille! 💪🏻🥰
Great customer support
Thank you so much for your review 😍❤️
GREAT
Thank you so much 🤗
Excelente app, para modificar stock en los distintos almacenes
¡Gracias por tu comentario! Nos alegra saber que la app te resulta excelente para modificar stock en los distintos almacenes. 🥰🙌
this is onc of the best app in shopify, you have to get for your inventory sync, good for drop ship. a lot feed method
Thank you so much for your words 💪🏻😻
Great tool. customer support is great during the week... spotty in the weekends
Thank you for your feedback! We're glad you love our support. 🥰❤️