CXG

Meet Anna Nwagwu, Solutions Manager at CXG! 🌟Anna's reputation for her drive, dedication, and can-do attitude precedes her. Beyond the desk, Anna stays active with sports and advocates for the planet. Eager to learn more? Let's dive in! Anna, having been born and raised in Germany before moving to the UK for university, is there a particular dish from your hometown that you especially miss?   German bakeries! Just everything about them: Fresh rolls, soft rye bread, and the delicious selection of cakes. I also miss Katjes sweets – they are just so good!    Your involvement in boxing is truly impressive! What inspired you to take up the sport? Boxing is such a great way for me to let some steam off. It’s my favorite type of me-time, and it’s just so great for my mental and physical health. It also feels super empowering to box as a woman, as it is a sport that is still male-dominated.    We also heard that you’re passionate about environmentalism! Could you tell us more about your commitment to this cause and how it influences your daily life? I have been vegan for over a decade for the animals and the planet. Veganism is a great way to support environmental sustainability by reducing the strain on natural resources, lowering pollution, and helping to mitigate climate change. I love exploring different vegan foods whenever I travel. It’s the nicest thing to find anything from family-owned vegan restaurants to markets to big restaurant chains offering vegan options these days - even in the smallest villages where you would expect it the least! It’s inspiring to speak to the owners and hear about their passion for making their favorite foods more sustainable for our precious planet, Earth, and its beings!    As you approach your two-year anniversary with CXG as a Solutions Manager, could you share some insights and experiences from your journey so far? My journey has been amazing. I love the independent, trust-based work style that CXG follows; it really allows me to be creative and thrive in my projects. I have learned so many new things about project/program management in all shapes and forms, and I am happy to bring text analytics solutions to life. (Watch this space!) Apart from that, I can say that everyone at CXG has their hearts in the right places and is so down to earth - no matter which level of seniority. I feel like I can truly be my bubbly self without any judgment. Everyone seems to be in it to see each other win! #CXG #BeyondtheDesk #CXGLife

September is here, and in the world of luxury fashion, that can only mean one thing: Fashion Weeks are upon us! 🌟 In this edition of CXG Perspectives, we explore how these iconic events can blend sustainability with unforgettable moments on the runway. #CXG #CX #Customerexperience #customerexperiencegroup #luxurybrands #luxury #FashionWeek #Sustainability #LuxuryFashion

Relying on 18 years of Voice of Customer (VoC) data through our work with premium and luxury brands, we've observed and analyzed what makes brands succeed in their VoC efforts, as well as what hinders others from creating value.   Together, we create or refine your Voice of Customer program to reflect your brand’s strategic objectives, and tailor a VoC strategy that resonates with your brand and contributes to improving the experience you deliver to your customers and client-facing teams across touchpoints.   Talk to our CX Experts and start your consulting project today. Visit https://lnkd.in/dRmCrkDg #CXG #CX #Customerexperiencegroup #customerexperience #voc #voiceofcustomer #consulting

From milestone fragrance debuts in luxury fashion to innovative ventures in lifestyle living! This week, a prestigious retailer launches an exclusive high jewelry line featuring over 200 unique designs. Meanwhile, an Italian luxury brand reports a commendable profit increase, underlining robust sales across continents. Discover more about these luxury industry developments! Link in comments. 👇 #CXG #CX #customerexperiencegroup #customerexperience #luxurynews #luxurybrands #cucinelli #victoriabeckham #porsche #balmain #esteelauder #saks #saksfifthavenue

Navigating the luxury retail landscape requires a deep understanding of customers' needs and expectations. We analyze customer behaviors, experience expectations, purchase dynamics, and relationships with luxury across key demographics. This targeted analysis identifies and bridges gaps in the customer journey, transforming insights into actionable strategies to enhance client engagement and loyalty. Get in touch with our CX Experts to start your project today. Visit https://lnkd.in/dr-JCGSp #cxg #cx #customerexperiencegroup #customerexperience #understandingcustomers #luxurycustomers #luxuryclients #luxury #luxurybrands

There is still room for new celebrity brands, but the formula must adapt to a rapidly changing consumer landscape. Celebrity brands can still thrive in this climate by deemphasizing the focus on the celebrity itself and by strengthening the focus on a) genuine authenticity reflecting the celebrity values, b) an original idea, c) an uncompromising commitment to quality, and d) a high degree of innovation. This should go along with social and environmental responsibility, which are simply table stakes in today’s environment. Swipe through below to explore some potential trends we might see and download the report by visiting: https://lnkd.in/d_KDfEj8 #CXG #CX #Customerexperiencegroup #customerexperience #luxury #luxurybrands #celebritybrands #USA #industryreport #thoughtleadership

Meet Richard Spieth, RVP of the Americas at CXG! 🌟 Richard is a key leader in our team, known for his commitment to sustainability and his life as a devoted father in New York City. Want to learn more about what drives Richard? Let’s dive in! We heard you are passionate about sustainability. How did this interest develop, and what specific practices have you implemented in your daily life or work? Sustainability became an interest of mine growing up in the fashion industry, where I saw the waste from denim production and samples. I also developed a love for vintage items with stories, like clothing, watches, and jewelry. With my son's arrival, I'm even more committed to protecting the planet for his future. When we go for walks or hikes, we bring a bag to pick up litter, teaching him that small actions can make a big difference. As a Regional VP and parent, how do you balance professional and personal responsibilities, and what activities do you enjoy with your son in your downtime? Balancing work and life can be challenging due to the demands of work and family, but a strong support system helps. I make an effort to be fully present when spending time with Robbie, putting away my phone and focusing on enjoying the moment. We plan activities together, like visiting the garden center or the Natural History Museum, as he loves dinosaurs and gardening. Simple activities like digging holes bring him joy, and these are the moments I cherish. Being based in New York, are there any local activities or aspects of the city’s culture that you particularly enjoy or find unique?  I may be biased, but NYC is the best city in the world. It offers endless food options at any hour, from sushi at 4 am to $3 pizza slices. Unique spots like subway Speakeasies and Michelin-quality restaurants add to its charm. Culturally diverse, NYC has museums for every interest. My current favorite is the night markets and outdoor food festivals that bring people together to enjoy local foods and music, fostering a sense of community. What are some of the challenges and opportunities you see for the region in the coming years? The Americas offer various unique opportunities for business growth, such as the expansion of premium and aspirational brands in the US, the development of the Canadian luxury market, and untapped potential in Central and South America. While there are challenges to consider, including economic uncertainty and global political instability, these can be navigated with strategic planning. There’s been an open debate on the BEST New York Pizza. Joe’s or Luigi's? The pizza debate in NYC is a real thing, and I'm not touching it but I will share my favorites: Traditional NY Slice: Joe's, Bleecker, and 6th Ave. Artisanal Slice/Pie: Lucia Pizza of Soho (West Broadway and Canal St.) or Mama's TOO (Upper West Side & West Village) #CXG #CX #CXGLife #BeyondtheDesk

In this edition of #CXGPerspectives, we're zooming in on part two of our "Born in the USA, Embraced Globally: The Rise of Celebrity Brands Part 2" report. In it, we highlight two examples of common threads that explain some brands' success. Click to read below! #CXG #CX #customerexperiencegroup #customerexperience #newsletter #linkedinnewsletter #thoughtleadership #industryreport #luxurybrands #fenty #lvmh #honestcompany #usa

Born in the USA, Embraced Globally: The Rise of Celebrity Brands Part 2 Now Available for Download! In the prior installment of Celebrity Brands, we looked at the history, use cases, strategic imperatives, and market strategies that celebrity brands use to launch and grow. In Part 2, we highlight some examples of extraordinary successes and the strategies used in the brand’s roadmap to success. As customer sentiment around celebrity brands seems to be shifting with some evidence of celebrity brand fatigue settling in, there is an imperative for this genre of brands to pivot and re-evaluate their marketing and perhaps even branding strategy. Considering this context, we also examine celebrity brands’ future and new iterations. Download Part 2 of the report by visiting the link in comments! #CXG #CX #customerexperiencegroup #customerexperience #celebritybrands #celebrities #luxurybrands #luxury #industryreport #USA #thoughtleadership

In Western cultures, good service entails responding to and meeting expectations promptly and efficiently. In contrast, Japanese Omotenashi stands out through its anticipatory, selfless, and subtle nature and its practice of small gestures throughout daily interactions that can add to something greater than the sum of its parts. It is essential to remember this as it reinforces the idea of Omotenashi’s uniqueness. Interested in reading more? Download the "Omotenashi for the Modern Age: Elevating Service in Japan and Taking the Concept Global" report by visiting: https://lnkd.in/d9S425-X #CXG #CX #Customerexperiencegroup #omotenashi #japan #thoughtleadership #hospitality #luxurybrands #luxury #industryreport