by Simon Tatham, professional and free-software programmer [ English | Português | 简体中文 | Česky | Dansk | Deutsch | Español | Français | Magyar | Italiano | 日本語 | Nederlands | Polski | Русский | 繁體中文 ] Introduction Anybody who has written software for public use will probably have received at least one bad bug report. Reports that say nothing ("It doesn't work!"); reports that make no sense; repor