NPS®(顧客推奨度)業界別ランキング 企業の成長率や収益性との相関が高い、顧客ロイヤルティを計る指標「NPS」。 NTTコム オンラインでは、2016年から業界別のNPSベンチマーク調査を実施し、業界別のNPSランキングトップ企業を公開しています。
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uchiuchiyama 2018/10/18
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