European Online Journal of Natural and Social Sciences, 2016
This research offers to explore the relationship between the customer satisfaction and servicesca... more This research offers to explore the relationship between the customer satisfaction and servicescape under consideration of two motives as hedonic approach (related to fun & amusement) and utilitarian approach (related to satisfying the needs). This study depicts that which approach is influenced more by creating positive service environment and to revisit the consumers especially in case of females in Pakistan. To investigate how and which consumers are influenced from the different shopping experience exclusively in female clothing in Pakistan a qualitative approach has been used in this study. This conceptual study defends the soundness of relationship through intense literature review. According to this study, use of ambient factors, cleanliness, aesthetic factors, signs and symbols create a long lasting effect on customer satisfaction as they also wish to have some leisure and amusement by shopping particularly in case of females. In Pakistan, most of the females who are engaged...
The purpose of this paper is to determine the impact of three dimensions of Blog service innovati... more The purpose of this paper is to determine the impact of three dimensions of Blog service innovation (Service Privacy, Webpage Content & Diversification) on customer’s psychological engagement with environment-friendly products available online. They are mediated by two dimensions of online relationship quality (Commitment & Satisfaction). A sample of 251 social media and blogging sites users responded to a structured questionnaire adapted from existing literature. First, confirmatory factor analysis was carried out, and then data were analyzed through structural equation modelling using the bootstrap methodology in AMOS 24. This paper explains the loyalty and psychological engagement pattern of social media users in accordance with the innovations in services provided by organizations in their websites, which provide or discuss information about eco-friendly products. They are explicitly mediated through online relationship quality factor so the customers could be engaged batter aft...
This research focuses on the employee loyalty aspect of private hospitals in Pakistan during the ... more This research focuses on the employee loyalty aspect of private hospitals in Pakistan during the COVID-19 pandemic, seriously impacted by strict work demand and work-family conflict. To manage this issue, social rewards and psychological rewards played a role as a mediator. The study uses a causal research design with a correlational study design in a non-contrived environment. Minimal researcher interference has been assured. AMOS 24 has been used to deal with the mediation in study design with bootstrap methodology. The study was conducted on 250 nurses of different private hospitals across Punjab province using a proportionate stratified sampling technique. A finding of this study suggests that nurses remain loyal to their organizations despite having uncompromising work demands and facing work-family conflict when they are provided with social and psychological rewards on their job by their organizations.
How ostracism affects personality and career development of the students in recognized religious ... more How ostracism affects personality and career development of the students in recognized religious schools (Madrassas) in Pakistan? How general education averts ostracism and improves personality and career development in Madrassas? How all these variables are associated? It was significant finding answers to these questions as yet in literature the mentioned variables are considered separate constructs whereas this study observed them interplaying in 4 recognized Madrassas. The study collected data from a simple random sample of size 280 proteges using reliable and valid instrument. Data analyses were conducted using Pearson’s correlation, regression and mediation test. Ostracism played positive role both on personality and career development while general education was lagging behind against expectation. Study recommended rational improvements, direction for future research expressing its limitations.
This study discusses the impact of different economic indicators on economic stability, including... more This study discusses the impact of different economic indicators on economic stability, including honest leadership, improved infrastructure, revenue generation, and CPEC taking into account the double mediating role of environmental sustainability and sustainable development, while considering the latest COVID-19 situation. This study adopted primary data collection methods and obtained data from the employees of CPEC by using questionnaires and smart-PLS for analysis purposes. The results revealed that honest leadership, improved infrastructure, revenue generation, and CPEC have a positive nexus with economic stability. Despite the severe impact of COVID-19 on the country’s economy, the economic corridor plays a vital role in stabilizing the state’s economy and supports all those related to this phenomenal project either directly or indirectly.
PurposeThis paper aims to provide a valid insight into consumers' minds while considering wor... more PurposeThis paper aims to provide a valid insight into consumers' minds while considering word of mouth (WOM), brand image and uniqueness as independent variables while considering the tourism industry as the primary stakeholder.Design/methodology/approachThe study adopts qualitative research methods and data collected from 1,033 respondents using convenience sampling methodology. The data are collected from different tourists spots in China and Pakistan. The PROCESS macro was utilized in this study using SPSS version 25.0 to inspect the impacts by using Model 4 and the conditional effects indirectly by utilizing Model 14.FindingsCustomer's intimacy, search for novel and unexplored destinations highlight WOM interactions and perceived service value. Service value, interactional justice and professional attitude of hotel management mediated all the given relationships significantly. The brand image does not mediate any significant associations. Perceived service value and bra...
PurposeOrganizations are facing several challenges in the current challenging business environmen... more PurposeOrganizations are facing several challenges in the current challenging business environment. The current study explores how counterproductive work behavior (CWB) affects bio-medical companies' firm performance in Pakistan. The study considers the mediating role of organizational culture and its impact on CWB and a firm's performance.Design/methodology/approachData were collected through a self-administered questionnaire. For data collection, 300 questionnaires were distributed among employees working in biomedical companies. Statistical analysis such as descriptive statistics, Pearson moment correlation and structural equation modeling (SEM) techniques was used to analyze the study variable's relationship and its effect on the firm's performance.FindingsThe study results revealed that CWB and organizational culture significantly influence firm performance directly and indirectly. Moreover, organizational culture partially mediates the relationship between CWB ...
The purpose of this paper is to examine the impact of three dimensions of Blog service innovation... more The purpose of this paper is to examine the impact of three dimensions of Blog service innovation (system operation, social technology & diversification) on website viewers' online loyalty through the intervening effect of two aspects of online relationship quality (trust & satisfaction) in the context of social media and blogging websites. A sample of 251 social media and blogging sites users responded to a structured questionnaire adapted from existing literature. First, confirmatory factor analysis was carried out, and then data were analysed through structural equation modelling using the bootstrap methodology in AMOS 24. The findings indicated that two innovations (system operations & diversification) indirectly affect the website viewers' online loyalty through both Trust and Satisfaction. In contrast, Social Technology related innovation affects website viewers' online loyalty only through Trust. Further, none of those mentioned above innovations has a direct rela...
European Online Journal of Natural and Social Sciences, 2016
This research offers to explore the relationship between the customer satisfaction and servicesca... more This research offers to explore the relationship between the customer satisfaction and servicescape under consideration of two motives as hedonic approach (related to fun & amusement) and utilitarian approach (related to satisfying the needs). This study depicts that which approach is influenced more by creating positive service environment and to revisit the consumers especially in case of females in Pakistan. To investigate how and which consumers are influenced from the different shopping experience exclusively in female clothing in Pakistan a qualitative approach has been used in this study. This conceptual study defends the soundness of relationship through intense literature review. According to this study, use of ambient factors, cleanliness, aesthetic factors, signs and symbols create a long lasting effect on customer satisfaction as they also wish to have some leisure and amusement by shopping particularly in case of females. In Pakistan, most of the females who are engaged...
The purpose of this paper is to determine the impact of three dimensions of Blog service innovati... more The purpose of this paper is to determine the impact of three dimensions of Blog service innovation (Service Privacy, Webpage Content & Diversification) on customer’s psychological engagement with environment-friendly products available online. They are mediated by two dimensions of online relationship quality (Commitment & Satisfaction). A sample of 251 social media and blogging sites users responded to a structured questionnaire adapted from existing literature. First, confirmatory factor analysis was carried out, and then data were analyzed through structural equation modelling using the bootstrap methodology in AMOS 24. This paper explains the loyalty and psychological engagement pattern of social media users in accordance with the innovations in services provided by organizations in their websites, which provide or discuss information about eco-friendly products. They are explicitly mediated through online relationship quality factor so the customers could be engaged batter aft...
This research focuses on the employee loyalty aspect of private hospitals in Pakistan during the ... more This research focuses on the employee loyalty aspect of private hospitals in Pakistan during the COVID-19 pandemic, seriously impacted by strict work demand and work-family conflict. To manage this issue, social rewards and psychological rewards played a role as a mediator. The study uses a causal research design with a correlational study design in a non-contrived environment. Minimal researcher interference has been assured. AMOS 24 has been used to deal with the mediation in study design with bootstrap methodology. The study was conducted on 250 nurses of different private hospitals across Punjab province using a proportionate stratified sampling technique. A finding of this study suggests that nurses remain loyal to their organizations despite having uncompromising work demands and facing work-family conflict when they are provided with social and psychological rewards on their job by their organizations.
How ostracism affects personality and career development of the students in recognized religious ... more How ostracism affects personality and career development of the students in recognized religious schools (Madrassas) in Pakistan? How general education averts ostracism and improves personality and career development in Madrassas? How all these variables are associated? It was significant finding answers to these questions as yet in literature the mentioned variables are considered separate constructs whereas this study observed them interplaying in 4 recognized Madrassas. The study collected data from a simple random sample of size 280 proteges using reliable and valid instrument. Data analyses were conducted using Pearson’s correlation, regression and mediation test. Ostracism played positive role both on personality and career development while general education was lagging behind against expectation. Study recommended rational improvements, direction for future research expressing its limitations.
This study discusses the impact of different economic indicators on economic stability, including... more This study discusses the impact of different economic indicators on economic stability, including honest leadership, improved infrastructure, revenue generation, and CPEC taking into account the double mediating role of environmental sustainability and sustainable development, while considering the latest COVID-19 situation. This study adopted primary data collection methods and obtained data from the employees of CPEC by using questionnaires and smart-PLS for analysis purposes. The results revealed that honest leadership, improved infrastructure, revenue generation, and CPEC have a positive nexus with economic stability. Despite the severe impact of COVID-19 on the country’s economy, the economic corridor plays a vital role in stabilizing the state’s economy and supports all those related to this phenomenal project either directly or indirectly.
PurposeThis paper aims to provide a valid insight into consumers' minds while considering wor... more PurposeThis paper aims to provide a valid insight into consumers' minds while considering word of mouth (WOM), brand image and uniqueness as independent variables while considering the tourism industry as the primary stakeholder.Design/methodology/approachThe study adopts qualitative research methods and data collected from 1,033 respondents using convenience sampling methodology. The data are collected from different tourists spots in China and Pakistan. The PROCESS macro was utilized in this study using SPSS version 25.0 to inspect the impacts by using Model 4 and the conditional effects indirectly by utilizing Model 14.FindingsCustomer's intimacy, search for novel and unexplored destinations highlight WOM interactions and perceived service value. Service value, interactional justice and professional attitude of hotel management mediated all the given relationships significantly. The brand image does not mediate any significant associations. Perceived service value and bra...
PurposeOrganizations are facing several challenges in the current challenging business environmen... more PurposeOrganizations are facing several challenges in the current challenging business environment. The current study explores how counterproductive work behavior (CWB) affects bio-medical companies' firm performance in Pakistan. The study considers the mediating role of organizational culture and its impact on CWB and a firm's performance.Design/methodology/approachData were collected through a self-administered questionnaire. For data collection, 300 questionnaires were distributed among employees working in biomedical companies. Statistical analysis such as descriptive statistics, Pearson moment correlation and structural equation modeling (SEM) techniques was used to analyze the study variable's relationship and its effect on the firm's performance.FindingsThe study results revealed that CWB and organizational culture significantly influence firm performance directly and indirectly. Moreover, organizational culture partially mediates the relationship between CWB ...
The purpose of this paper is to examine the impact of three dimensions of Blog service innovation... more The purpose of this paper is to examine the impact of three dimensions of Blog service innovation (system operation, social technology & diversification) on website viewers' online loyalty through the intervening effect of two aspects of online relationship quality (trust & satisfaction) in the context of social media and blogging websites. A sample of 251 social media and blogging sites users responded to a structured questionnaire adapted from existing literature. First, confirmatory factor analysis was carried out, and then data were analysed through structural equation modelling using the bootstrap methodology in AMOS 24. The findings indicated that two innovations (system operations & diversification) indirectly affect the website viewers' online loyalty through both Trust and Satisfaction. In contrast, Social Technology related innovation affects website viewers' online loyalty only through Trust. Further, none of those mentioned above innovations has a direct rela...
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