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Quick Conversation: Help Us Fine-Tune Our Messaging

9 hours ago

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John TrimbleParticipating Frequently

Integrations

EMERGENCY SUPPORT REQUEST Player overlay disappeared from our gallery

I am unable to log into support portal still, so posting here. Our player put an overlay on https://dbdt.gallery.video/ with access control diverting to forms. This has disappeared just as our season launch commenced with brochures direct to that gallery, so it’s really important we get that working again. Not sure if the issue is at Donate2 creator of our player or recent changes you’ve been making.

6 hours ago

Katie McPheeEmployee

Brightcove Innovation Program

Quick Conversation: Help Us Fine-Tune Our Messaging

Happy Friday Everyone! As the new VP of Product Marketing I am eager to speak with a few customers to ensure our messaging truly reflects what’s important to you. We’d really value your unique insights and would love to hear your thoughts!It’s a quick 15-minute call, and your feedback will directly help shape how we communicate and create value for customers like you. As a thank you, we’re offering a special e-voucher to the first five customers who join us for the conversation.Would you be up for a quick chat sometime next week? I’ve attached a couple of documents to get your input on.If you are interested, please drop a comment below and we will reach out.

8 hours ago

Bryan ZilligNew Member

Customizations

Dual Chapters Menu in BrightCove Experiences

We are making BrightCove Projects, importing them into BrightCove Experiences, adding a Chapter menu, downloading SCORM, unzipping the file, and adding some extra code since out of the box the SCORM file does not allow videos to go fullscreen. The issue is that the added code does allow the video to go fullscreen, but it appears there are dual Chapters menus. It’s very apparent when you go fullscreen, click the Chapters menu, and then hit escape to make the video it’s original size. You can see two Chapters menus, one that is the size of the fullscreen video and one the size of the original video. Does anyone know why there would be two Chapters menus?

1 day ago

Jamie CurryNew Participant

Customizations

Transitioning Video to tall/story for Instagram post

I am new to this program and it’s REALLY not user friendly! Our real estate brand is offering this as a perk. I’ve completed the video but it will NOT let me post to social media or transition this video from a horizontal video to a tall story/reel (have of video is cut off). Where do I begin? HELP.PS….our marketing director is on vacation until the 25th

1 day ago

Ricky HoganNew Participant

Players/Apps

Videos and Web Filters

Good morning all. It is my understanding the brightcove host videos for NETACAD, a cisco training site. There are videos that are embedded on the netacad site, that our web filter is blocking. We have the Linewize web filter. I am looking for a URL to unblock in order for these videos to be watchable within our domain. Does anyone know a specific URL for videos hosted by brightcove that I can use to unblock in our filter? I have already added brightcove.com but that did not do the trick.

2 days ago

Denis KhooNew Member

Video Formats

Download HLS and DASH from Brightcove

We have used Brightcove to transcode many of our videos into the HLS and DASH formats. We’d like to leverage our transcoding and copy these HLS and DASH formats for use somewhere else. Is there a way to download the raw HLS and DASH video formats?

2 days ago

Megan FelzEmployee

Updated search experience coming to our Video Cloud media module

We are working on improving our search experience within Video Cloud to make it more effective and efficient for your needs. You can see an overview of what the new experience will look like here! We will be rolling these updates to your Video Cloud account on October 15th. However, in the meantime we will be enabling the new tab for playlists and moving the search box to the right. All of this supports a more modern search experience that gives you greater flexibility and options to sort/filter content, as well as streamlines how they can find what they’re looking for. If you would like to get access to the fully updated search experience before October 15th, just reach out to your account team and we can get you enabled - We’re very open to feedback as we introduce this new experience so we can ensure that it’s working how you need it to. Additionally, if you have any questions or would like for us to walk you through the updates, please comment below or reach out to your account tea

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3 days ago

Varsha AhirCommunity Manager

Brightcove Innovation Program

Be a Part of Brightcove’s New AI Suite Pilots!

Hi Everyone!!! Brightcove recently announced its new AI Suite, and we’re getting ready to bring it to market soon! As we continue to develop these cutting-edge capabilities, we’re partnering with select customers to ensure we create AI solutions that drive real business results.We’re offering exclusive, no-cost access to our AI pilots, which will run for 4–6 weeks. The pilot includes onboarding calls, feedback sessions, and private group access with our product team. Below are the available pilots—click the links to learn more and submit an interest form. Our team will review your submission promptly.AI-Content Multiplier: This tool automatically creates variations of your videos, helping you save editing time, boost engagement, and generate more quality content with just the click of a button. Read more. AI-Engagement Maximizer: One-to-one viewer personalization powered by your data insights, designed to maximize engagement. Read more. AI-Universal Translator: provide friction-free t

8 days ago

Satish KolliNew Member

Integrations

Want to add CSP Nonce Attribute to STYLE tag which is getting added for video players

On click of video play button, STYLE tag is getting added specific to that player in HEAD tag of our page.Our requirement is to add a CSP Nonce Attribute to that STYLE tags generated by player (example js path: //players.brightcove.net/5807743125001/FHM4NjmJvQ_default/index.min.js).Please let us know how we can add new CSP Nonce attribute.Thanks,Satish

8 days ago

Genna MaguireNew Participant

Integrations

Character limit on YouTube description

When I post to YouTube, the description always gets cut off. The full description never pulls completely. I am not out of (or anywhere near) the character limit. Any suggestions?

15 days ago

John TrimbleParticipating Frequently

Integrations

EMERGENCY SUPPORT REQUEST Player overlay disappeared from our gallery

6 hours ago

Bryan ZilligNew Member

Customizations

Dual Chapters Menu in BrightCove Experiences

1 day ago

Jamie CurryNew Participant

Customizations

Transitioning Video to tall/story for Instagram post

1 day ago

Ricky HoganNew Participant

Players/Apps

Videos and Web Filters

2 days ago

Satish KolliNew Member

Integrations

Want to add CSP Nonce Attribute to STYLE tag which is getting added for video players

8 days ago

Genna MaguireNew Participant

Integrations

Character limit on YouTube description

When I post to YouTube, the description always gets cut off. The full description never pulls completely. I am not out of (or anywhere near) the character limit. Any suggestions?

15 days ago

John TrimbleParticipating Frequently

Customizations

Mobile responsive one column versus two

I wonder if anyone can offer advice. Our home gallery https://dbdt.gallery.video/ renders in two columns on my phone. We’re in a Catalogue Portal template set up by our vendor. I’m starting to look more at how to take more control of how our gallery looks to our patrons. I’d love it if I could just tweak a setting for the gallery to render in one column on desktops and single column on mobile. This has been pretty easy to control with our regular Wordpress website, so if I could manage it for our video gallery, too, that would be nice. Two columns is OK, but the short descriptions are so truncated in mobile view, and more and more of our patrons visit on mobile devices. Thanks for any suggestions! John

18 days ago

Cory FitzptrickNew Participant

Others

When will the Brightcove native sdk support gradle 8

Hello, When I upgrade the Brightcove native SDK to version to 9.0/9.2 with Android 14 configuration and Gradle 8.7 we an error. Looking at the native sdk docs it looks like Gradle 8 is not supported yet.I was wondering when this will be supported?From the docs linked above...Notes: Brightcove recommends always using the latest version with a specific version string. For example, review the build.gradle and gradle.properties files in the android-player-samples project. The ExoPlayer dependency includes the Native SDK for Android, so you do not have to include the SDK separately. Google's ExoPlayer is an open source, application-level media player for Android. Notice that we are using the ExoPlayer 2 framework. For details, see the Migrating to ExoPlayer 2 Framework document. Android Studio uses Gradle version 8+ and the SDK does not support it yet. Downgrade Gradle to v7.1.3 by changing in the build.gradle(PlayVideos) file In the Gradle Scripts.

24 days ago

Debbie BakerNew Participant

Content Management

Reports on video updates

This choice in the reports section “video.updated_at” says it is the date/time when the video was last modified.But does that mean the actual video file was updated, or could that really mean anything was updated, such as the name, a tag, the role, etc? I need a report on a group of videos to know the last time each one was updated with a new video file. Thanks

28 days ago

Lynn MNew Member

Players/Apps

Display Name

Is it possible to edit the display name of a Brightcove link in a hyperlink? When clicking on “edit hyperlink”, the display name section is greyed out and cannot be edited.

30 days ago

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