Terms and Conditions

Last updated: May 9, 2022

These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your relationship with https://creativethemes.com website (the “Service”) operated by CreativeThemes (“us”, “we”, or “our”).

Please read these Terms and Conditions carefully before using the Service.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Purchases

If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.

License Usage

1. We will provide support to the original customer/license-owner with a legitimate license key, and consider any other uses of this license key for support queries as fraudulent.
2. It is not allowed to bundle our product(s) in a website where you have no significant part in its design and development nor resell it as a commercial “as is” license or product.
3. If you purchased the pro version you don’t have any rights to re-distribute the pro package (source files) and the license key it in any way (free or paid) to your friends, community or someone else.
4. If you are interested to resell or use our product in a WaaS business model – please contact us.
5. The lifetime license/package is valid for the lifetime of the product itself.

Returns and Refunds Policy

We issue refunds only under the following conditions:

1. Refunds will only be issued within period of 14 days from the purchase date. All refund requests afterward will be considered as invalid and the purchase will be deemed as non-refundable.
2. Refunds do not apply on subscription renewal payments. You will receive a renewal notification email 30 days before your renewal date, so you can use this opportunity to cancel your subscription before the renewal payment is automatically processed.
3. We only offer a refund for your first purchase. This means that we can not offer a refund for your second license or any other purchase.
4. We do not offer refunds on license upgrades. Please note that the upgrade of a subscription to a higher plan is not reversible (this means that a subscription can’t be downgraded).

Useful information related to refunds:

• Once we process a refund, it takes up to 5-10 business days for money to arrive back in your account (depending on payment gateway and your source of payment).
• Customers who just changed their mind or can’t provide a reasonable explanation for the refund inquiry are not covered by the refund policy and will not be eligible for a refund.
• The company reserves the right to modify the refund and cancellation policy without notice. We’re also entitled to refuse offering our services to any customer who breaches our terms.

By purchasing a product from our site, you agree to the refund policy and relinquish any rights to subject it to any questions, judgment or legal actions.

If you have any concerns about this refund policy or disagree with it, please contact us before purchasing for any clarifications.

Availability, Errors and Inaccuracies

We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Contests, Sweepstakes and Promotions

Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Copyright Policy

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Service infringes the copyright or other intellectual property infringement (“Infringement”) of any person.

If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement that is taking place through the Service, you must submit your notice in writing to the attention of “Copyright Infringement” of hq@creativethemes.com and include in your notice a detailed description of the alleged Infringement.

You may be held accountable for damages (including costs and attorneys’ fees) for misrepresenting that any Content is infringing your copyright.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of CreativeThemes and its licensors. The Service is protected by copyright, trademark, and other laws of both the Moldova and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of CreativeThemes.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by CreativeThemes.

CreativeThemes has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that CreativeThemes shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

Limitation Of Liability

In no event shall CreativeThemes, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

CreativeThemes its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Moldova, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these terms, please contact us by email – hq@creativethemes.com