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ORCIDPriyanga Gunarathne
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2020 – today
- 2022
[j3]Priyanga Gunarathne
, Huaxia Rui, Abraham Seidmann:
Racial Bias in Customer Service: Evidence from Twitter. Inf. Syst. Res. 33(1): 43-54 (2022)
2010 – 2019
- 2019
- [c5]Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann:
Racial Discrimination in Social Media Customer Service: Evidence from a Popular Microblogging Platform. HICSS 2019: 1-10 - 2018
- [j2]Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann:
When Social Media Delivers Customer Service: Differential Customer Treatment in the Airline Industry. MIS Q. 42(2) (2018) - [c4]Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann:
Racial Bias in Social Media Customer Service: Evidence from Twitter. ICIS 2018 - 2017
- [j1]Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann:
Whose and What Social Media Complaints Have Happier Resolutions? Evidence from Twitter. J. Manag. Inf. Syst. 34(2): 314-340 (2017) - [c3]Priyanga Gunarathne, Huaxia Rui, Avi Seidmann:
What Drives Successful Complaint Resolutions on Social Media?: Evidence from the Airline Industry. HICSS 2017: 1-10 - 2015
- [c2]Priyanga Gunarathne, Huaxia Rui, Avi Seidmann:
Customer Service on Social Media: The Effect of Customer Popularity and Sentiment on Airline Response. HICSS 2015: 3288-3297 - 2014
- [c1]Priyanga Gunarathne, Huaxia Rui, Avi Seidmann:
Customer Service on Social Media: The Effect of Customer Popularity and Sentiment on Airline Response. ICIS 2014
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