"Frontline Employees' Adaptive Performance in Service Encounters: The ..."

Renee Rui Chen, Robert M. Davison (2015)

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DOI: —

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type: Conference or Workshop Paper

metadata version: 2020-01-17

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Renee Rui Chen, Robert M. Davison:
Frontline Employees' Adaptive Performance in Service Encounters: The Driving Force of CRM Systems. AMCIS 2015

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