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"Exploring Hotel Service Quality Experience Indicators in User-Generated ..."
Elena García-Barriocanal, Miguel-Ángel Sicilia, Nikolaos Korfiatis (2010)
- Elena García-Barriocanal, Miguel-Ángel Sicilia, Nikolaos Korfiatis:
Exploring Hotel Service Quality Experience Indicators in User-Generated Content: a Case Using Tripadvisor Data. MCIS 2010: 33
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