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"Apports des réseaux sociaux pour la gestion de la relation client."
Ian Basaille-Gahitte et al. (2014)
- Ian Basaille-Gahitte, Lylia Abrouk, Nadine Cullot, Éric Leclercq:
Apports des réseaux sociaux pour la gestion de la relation client. Ingénierie des Systèmes d Inf. 19(2): 85-109 (2014)
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