"Derived vs. stated importance in customer satisfaction surveys."

Evangelos Grigoroudis, O. Spyridaki (2003)

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DOI: 10.1007/BF02936403

access: closed

type: Journal Article

metadata version: 2020-07-09

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Evangelos Grigoroudis, O. Spyridaki:
Derived vs. stated importance in customer satisfaction surveys. Oper. Res. 3(3): 229-247 (2003)

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