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Journal of Service Science Research, Volume 8

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Volume 8, Number 1, June 2016

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Marlene Amorim, Alejandro Lago, Philip Moscoso, Eduardo Prieto:
Assisted vs. self-checkout in retail: An empirical analysis of the impact of operational process dimensions on customer satisfaction, recommendation and reuse. 1-39
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Seo Young Kim:
Negative word of mouth intentions during self-service technology failures: The mediating role of regret. 41-55
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Jong Yeoul Kim, Hyunsoo Kim, Jeung Sun Lee:
An analysis of manufacturing-service industry co-evolution: A spiral growth model. 57-72
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Janggil Kim, Kyung-shin Kim, Ki Won Nam, Yong-Gyu Jung:
Automated malware analysis service using mobile virtual box. 73-83
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Hyunsoo Kim, Seo Young Kim:
Introduction of the 'Service Industry Development Index': Initial thoughts on the new paradigm shift. 85-94

Volume 8, Number 2, December 2016

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Terje Slåtten, Gudbrand Lien:
Consequences of employees' collective engagement in knowledge-based service firms. 95-129
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Navinderjit Kaur Kahlon, Kuljit Kaur Chahal, Sukhleen Bindra Narang:
Managing QoS degradation of partner web services: A proactive and preventive approach. 131-159
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Liying Wei:
Research on Google's brand performance. 161-175
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Jinho Ahn, Hyunsoo Kim, Jeungsun Lee:
Strategies to improve digital service of newspaper utilizing service design methodology. 177-191
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Le Van Thinh, HongBing Wang, Nguyen Xuan Hau:
QoS prediction of Web service based on US-AWS. 193-205
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Prachi Jain, Rashid Ali:
A case study of take away restaurant using simulation modelling approach. 207-221

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