"Using Social Media to Manage Customer Complaints: A Preliminary Study."

Hua Ye, Arvind Tripathi (2016)

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DOI: 10.1109/HICSS.2016.478

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-24

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Hua Ye, Arvind Tripathi:
Using Social Media to Manage Customer Complaints: A Preliminary Study. HICSS 2016: 3839-3846

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