"Customer Service Management: Towards a Management Information Base for an ..."

Michael Langer, Stefan Loidl, Michael Nerb (1999)

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DOI: 10.1109/ISCC.1999.780790

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-24

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Michael Langer, Stefan Loidl, Michael Nerb:
Customer Service Management: Towards a Management Information Base for an IP Connectivity Service. ISCC 1999: 149-155

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