"Customer relations management: service operations: human fatigue risk ..."

Rainer Guttkuhn et al. (2003)

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DOI: 10.1109/WSC.2003.1261641

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-24

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Rainer Guttkuhn, Udo Trutschel, Anneke Heitmann, Acacia Aguirre, Martin Moore-Ede:
Customer relations management: service operations: human fatigue risk simulations in 24/7 operations. WSC 2003: 1838-1842

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