"How Service Quality Variability Hurts Revenue When Customers Learn: ..."

Gregory A. DeCroix, Xiaoyang Long, Jordan D. Tong (2021)

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DOI: 10.1287/OPRE.2020.2058

access: closed

type: Journal Article

metadata version: 2021-07-30

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Gregory A. DeCroix, Xiaoyang Long, Jordan D. Tong:
How Service Quality Variability Hurts Revenue When Customers Learn: Implications for Dynamic Personalized Pricing. Oper. Res. 69(3): 683-708 (2021)

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