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"Modeling and Computational Characterization of Twitter Customer Service ..."
Shereen Oraby et al. (2019)
- Shereen Oraby, Mansurul Bhuiyan, Pritam Gundecha, Jalal Mahmud, Rama Akkiraju:
Modeling and Computational Characterization of Twitter Customer Service Conversations. ACM Trans. Interact. Intell. Syst. 9(2-3): 18:1-18:28 (2019)
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