BibTeX record series/isrl/MoraPCGG14

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@incollection{DBLP:series/isrl/MoraPCGG14,
  author       = {Manuel Mora and
                  Gloria E. Phillips{-}Wren and
                  Francisco Cervantes{-}P{\'{e}}rez and
                  Leonardo Garrido and
                  Ovsei Gelman},
  editor       = {Manuel Mora and
                  Jorge Marx G{\'{o}}mez and
                  Leonardo Garrido and
                  Francisco Cervantes{-}P{\'{e}}rez},
  title        = {Improving {IT} Service Management with Decision-Making Support Systems},
  booktitle    = {Engineering and Management of IT-based Service Systems - An Intelligent
                  Decision-Making Support Systems Approach},
  series       = {Intelligent Systems Reference Library},
  volume       = {55},
  pages        = {215--232},
  publisher    = {Springer},
  year         = {2014},
  url          = {https://doi.org/10.1007/978-3-642-39928-2\_11},
  doi          = {10.1007/978-3-642-39928-2\_11},
  timestamp    = {Mon, 03 Mar 2025 22:27:14 +0100},
  biburl       = {https://dblp.org/rec/series/isrl/MoraPCGG14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}