"Moving Beyond the Direct Impact of Using CRM Systems on Frontline ..."

Renee Rui Chen, Carol Xiaojuan Ou, Wei Wang (2015)

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type: Conference or Workshop Paper

metadata version: 2020-07-25

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Renee Rui Chen, Carol Xiaojuan Ou, Wei Wang:
Moving Beyond the Direct Impact of Using CRM Systems on Frontline Employees' Service Performance: The Mediating Role of Adaptive Behavior. PACIS 2015: 165

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