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"Management of Service Process QoS in a Service Provider - Service Supplier ..."
Genady Grabarnik, Heiko Ludwig, Larisa Shwartz (2007)
- Genady Grabarnik, Heiko Ludwig, Larisa Shwartz:
Management of Service Process QoS in a Service Provider - Service Supplier Environment. CEC/EEE 2007: 543-550
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