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In this pilot study, we investigate how community leaders in a rural Texas small town argue about economic development. To study this, we examine 33 semistructured interviews collected by undergraduate interns and analyze this data using Luc Boltanski ...

Technology innovators must pitch their technology and its business value to potential buyers, partners, and distributors: to make claims that will create interest in the appropriate audiences and offer evidence that those audiences recognize as credible ...

This paper evaluates the features and benefits of a new kind of writing tool -- activity streams -- for use by collaborative writing teams engaged in distributed work. Activity streams are continuously updated, shared records of project activity that ...

Welcome to the 2012 ACM Conference on the Design of Communication!

Our conference this year provides a premiere opportunity to hear researchers and practitioners share the latest investigations and experiences in the design of communication. Over the ...

This workshop explores an approach to creating meaningful accounts of knowledge work in organizations. The approach includes data collection, analysis, and visualization techniques.

Extending our ongoing investigation into the communicative practices of knowledge work, we have made recent advances on three different fronts: methodological framing, investigation of work practices and potential support tools, and application ...

In this case study, I describe an open system: a public archive of work done at the Computer Writing and Research Lab at the University of Texas at Austin. The CWRL's website has long been an important resource for computers and writing scholarship, but ...

Approaches to researching and understanding knowledge work in contemporary organizations have proliferated during the last decade. Interest in this area has been particularly charged by the emergence of knowledge management as a concern for ...

Chania,.

From the campus of the University of Texas at El Paso, visitors can see three states and two countries. This makes UTEP an ideal setting for SIGDOC, a conference at which people from many nations--and many disciplines--gather to share their insights, ...

Formal accounts of how proposals are prepared in the contemporary workplace are scarce. In particular, researchers have published very few reports based on structured studies of proposal writing. This paper offers an overview of the current state of our ...

Digital environments enable distributed work. Though they pose challenges for research, they also provide affordances for addressing these difficulties including opportunities to capture and visualize writing activity in significant detail. This paper ...

Studies of knowledge work tend to take one of two research foci: either on communication (the transactional, intersubjective exchange of information, thoughts, writing, or speech among participants, performed in serial chains) or mediation (the ...

Genre theorists agree that genres work together in assemblages. But what is the nature of these assemblages? In this paper I describe four frameworks that have been used to describe assemblages of genres: genre sets, genre systems, genre repertoires, ...

How does knowledge circulate in complex, interdisciplinary organizations? How can we support that circulation of knowledge through documentation, information systems, and information design? Technical communicators have become interested in these ...

Observational research has become an increasingly important tool in the technical communicator's toolkit as a way of analyzing audiences, discovering problems with current documentation systems, and envisioning alternate ways to design information. ...