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- research-articleJuly 2015
Designing tools to support advanced users in new forms of social media interaction
SIGDOC '15: Proceedings of the 33rd Annual International Conference on the Design of CommunicationArticle No.: 34, Pages 1–10https://doi.org/10.1145/2775441.2775462Interface design practices in social media systems change rapidly, routinely presenting new tools and functionalities. In order to attract a broad base of users and acceptance of system enhancements, interface designs are typically highly conventional, ...
- research-articleOctober 2012
Participatory design in the development of a web-based technology for visualizing writing activity as knowledge work
SIGDOC '12: Proceedings of the 30th ACM international conference on Design of communicationPages 333–340https://doi.org/10.1145/2379057.2379119This study raises the question of how to make an analytical tool developed for and by researchers for visualizing writing activity as knowledge work into a useful tool for a broader community, and in particular students. The development of GEMviz, a web-...
- research-articleOctober 2012
Activity streams: building context to coordinate writing activity in collaborative teams
SIGDOC '12: Proceedings of the 30th ACM international conference on Design of communicationPages 279–288https://doi.org/10.1145/2379057.2379109This paper evaluates the features and benefits of a new kind of writing tool -- activity streams -- for use by collaborative writing teams engaged in distributed work. Activity streams are continuously updated, shared records of project activity that ...
- research-articleOctober 2012
Knowledge workers and their use of publicly available online services for day-to-day work
SIGDOC '12: Proceedings of the 30th ACM international conference on Design of communicationPages 47–54https://doi.org/10.1145/2379057.2379068Researchers and organizations have been endeavoring to determine if and how social media can be leveraged to support the day-to-day work of knowledge workers. This study discusses a survey of the use of publicly available online services by knowledge ...
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- proceedingOctober 2012
SIGDOC '12: Proceedings of the 30th ACM international conference on Design of communication
Welcome to the 2012 ACM Conference on the Design of Communication!
Our conference this year provides a premiere opportunity to hear researchers and practitioners share the latest investigations and experiences in the design of communication. Over the ...
- posterOctober 2011
Designing a system to create a community: the GEMviz project
SIGDOC '11: Proceedings of the 29th ACM international conference on Design of communicationPages 289–290https://doi.org/10.1145/2038476.2038535In this poster, we describe the development of GEMviz, a web-based visualization generator with supporting user interaction tools intended to create a sense of community among a loosely connected group of researchers and educators.
- research-articleOctober 2011
Work through the web: a typology of web 2.0 services
SIGDOC '11: Proceedings of the 29th ACM international conference on Design of communicationPages 121–128https://doi.org/10.1145/2038476.2038501To better understand how publicly available online services (PAOSs) are used by knowledge workers on the web, we devised and tested a classification scheme for Web 2.0 services. This classification scheme focuses on genres of services and types of ...
- posterOctober 2009
Formalization and community investment in wikipedia's regulating texts: the role of essays
SIGDOC '09: Proceedings of the 27th ACM international conference on Design of communicationPages 315–316https://doi.org/10.1145/1621995.1622063This poster presents ongoing research on how discursive and editing behaviors are regulated on Wikipedia by means of documented rules and practices. Our analysis focuses on three types of collaboratively-created policy document (policies, guidelines and ...
- posterOctober 2009
Using user-centered design to discover motivation and priorities in an established online community
SIGDOC '09: Proceedings of the 27th ACM international conference on Design of communicationPages 313–314https://doi.org/10.1145/1621995.1622062This poster presents our work using a face-to-face user-centered design method to inform the design of a reputation visualization for an established online community. The benefits of conducting an offline group session with online community members ...
- posterOctober 2009
Understanding how people use publicly available online services for work
SIGDOC '09: Proceedings of the 27th ACM international conference on Design of communicationPages 311–312https://doi.org/10.1145/1621995.1622061How are knowledge workers integrating web-based tools into their work? Where do they spend their time while online at work? Reporting the results of an annual national survey of knowledge workers, this poster offers insight into the current state of ...
- demonstrationOctober 2009
Visualizing patterns of knowledge work in organizations: a workshop
SIGDOC '09: Proceedings of the 27th ACM international conference on Design of communicationPages 305–306https://doi.org/10.1145/1621995.1622055This workshop explores an approach to creating meaningful accounts of knowledge work in organizations. The approach includes data collection, analysis, and visualization techniques.
- research-articleSeptember 2008
Advances in understanding knowledge work: an experience report
SIGDOC '08: Proceedings of the 26th annual ACM international conference on Design of communicationPages 243–248https://doi.org/10.1145/1456536.1456585Extending our ongoing investigation into the communicative practices of knowledge work, we have made recent advances on three different fronts: methodological framing, investigation of work practices and potential support tools, and application ...
- ArticleOctober 2007
What is design of communication?
SIGDOC '07: Proceedings of the 25th annual ACM international conference on Design of communicationPage 181https://doi.org/10.1145/1297144.1297181What is the Design of Communication? In this panel, four SIGDOC members from different areas come together to discuss the interdisciplinary area of DOC.
- ArticleOctober 2007
Visual documentation of knowledge work: an examination of competing approaches
SIGDOC '07: Proceedings of the 25th annual ACM international conference on Design of communicationPages 120–126https://doi.org/10.1145/1297144.1297169Approaches to researching and understanding knowledge work in contemporary organizations have proliferated during the last decade. Interest in this area has been particularly charged by the emergence of knowledge management as a concern for ...
- ArticleOctober 2006
Researching proposal development: accounting for the complexity of designing persuasive texts
SIGDOC '06: Proceedings of the 24th annual ACM international conference on Design of communicationPages 142–148https://doi.org/10.1145/1166324.1166359Formal accounts of how proposals are prepared in the contemporary workplace are scarce. In particular, researchers have published very few reports based on structured studies of proposal writing. This paper offers an overview of the current state of our ...
- ArticleOctober 2006
Visualizing writing activity as knowledge work: challenges & opportunities
SIGDOC '06: Proceedings of the 24th annual ACM international conference on Design of communicationPages 70–77https://doi.org/10.1145/1166324.1166341Digital environments enable distributed work. Though they pose challenges for research, they also provide affordances for addressing these difficulties including opportunities to capture and visualize writing activity in significant detail. This paper ...
- ArticleOctober 2006
Chains and ecologies: methodological notes toward a communicative-mediational model of technologically mediated writing
SIGDOC '06: Proceedings of the 24th annual ACM international conference on Design of communicationPages 43–50https://doi.org/10.1145/1166324.1166336Studies of knowledge work tend to take one of two research foci: either on communication (the transactional, intersubjective exchange of information, thoughts, writing, or speech among participants, performed in serial chains) or mediation (the ...
