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- research-articleOctober 2023
Generating Product Insights from Community Q&A
CIKM '23: Proceedings of the 32nd ACM International Conference on Information and Knowledge ManagementOctober 2023, Pages 4660–4666https://doi.org/10.1145/3583780.3615480In e-commerce sites, customer questions on the product details-page express the customers' information needs about the product. The answers to these questions often provide the necessary information. In this work, we present and address the novel task of ...
- short-paperJuly 2022
Analyzing the Support Level for Tips Extracted from Product Reviews
SIGIR '22: Proceedings of the 45th International ACM SIGIR Conference on Research and Development in Information RetrievalJuly 2022, Pages 2059–2064https://doi.org/10.1145/3477495.3531805Useful tips extracted from product reviews assist customers to take a more informed purchase decision, as well as making a better, easier, and safer usage of the product. In this work we argue that extracted tips should be examined based on the amount ...
- research-articleJuly 2021
"Did you buy it already?", Detecting Users Purchase-State From Their Product-Related Questions
SIGIR '21: Proceedings of the 44th International ACM SIGIR Conference on Research and Development in Information RetrievalJuly 2021, Pages 1249–1258https://doi.org/10.1145/3404835.3462940In this study we address the problem of identifying the purchase-state of users, based on product-related questions they ask on an eCommerce website. We differentiate between questions asked before buying a product (pre-purchase) and after (post-purchase)...
- research-articleJanuary 2021
Predicting strategic behavior from free text (extended abstract)
IJCAI'20: Proceedings of the Twenty-Ninth International Joint Conference on Artificial IntelligenceJanuary 2021, Article No.: 699, Pages 5020–5024The connection between messaging and action is fundamental both to web applications, such as web search and sentiment analysis, and to economics. However, while prominent online applications exploit messaging in natural (human) language in order to ...