Customer relations management: service operations: simulation's role in baggage screening at the airports: a case study
Pages 1833 - 1837
Abstract
The Aviation and Transportation Security Act passed by Congress in November, 2001 required the nation's airports to perform 100% checked baggage screening by December 31, 2002. To determine the impact of this requirement on its operations, Lambert St. Louis International Airport (STL) requested TransSolutions to evaluate the equipment and facility requirements to meet 100% checked baggage screening for all airlines serving STL. Discrete event simulation models were developed to evaluate passenger service levels for each alternative option considered, relative to the airport performance metric that 95% of all passengers in the peak hour would wait no longer than additional 10 minutes for baggage screening. Various protocols with different machine requirements were tested, and the "Drop-and-Go" option was chosen as the most viable alternative. This paper discusses how simulation was used to help the airport's decision making process.
References
[1]
Boeing. 2003. Airport Security Equipment Updates {online}. Available via http://www.boeing.com/ids/airportsecurity/equipment.html {accessed June 22, 2003}.
[2]
Transportation Security Administration. 2003. Aviation and Transportation Security Act {online}. Available via http://www.tsa.gov/interweb/asset library/Aviation and Transportation Security Act ATSA Public Law 107 1771.pdf {accessed June 26, 2003}.
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- IIE: Institute of Industrial Engineers
- INFORMS/CS: Institute for Operations Research and the Management Sciences/College on Simulation
- ASA: American Statistical Association
- ACM: Association for Computing Machinery
- SIGSIM: ACM Special Interest Group on Simulation and Modeling
- IEEE/CS: Institute of Electrical and Electronics Engineers/Computer Society
- NIST: National Institute of Standards and Technology
- (SCS): The Society for Modeling and Simulation International
- IEEE/SMCS: Institute of Electrical and Electronics Engineers/Systems, Man, and Cybernetics Society
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Winter Simulation Conference
Publication History
Published: 07 December 2003
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WSC '03 Paper Acceptance Rate 128 of 189 submissions, 68%;
Overall Acceptance Rate 3,413 of 5,075 submissions, 67%
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