research-article

Dramaturgical capitalization of positive emotions: the answer for Facebook success?

Authors:

Ronghui SuAuthors Info & Claims

BCS-HCI '09: Proceedings of the 23rd British HCI Group Annual Conference on People and Computers: Celebrating People and Technology

Pages 120 - 129

Published: 01 September 2009 Publication History

Abstract

Although user behavior in the popular Facebook social network site has been intensely investigated since the site came live in 2004, we know little about users' emotions and values weaved in the fabric of their interactions. We report on a diary study for collecting daily accounts of users' most memorable Facebook experiences. Outcomes emphasize the distinction between public and private presentation together with user motivation for engaging in these roles. Findings outline the role of impression management in the capitalization of positive emotions: a process through which people derive associated benefits from sharing them. Outcomes also suggest that at their heart, people's most memorable experiences with Facebook are all about positive emotions, in particular those concerned with connectedness and entertainment. Finally, we discuss the implications of these findings for experience design and propose design tactics and guidelines integrated into a framework for designing for connectedness and entertainment.

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Poguntke RMantz THassib MSchmidt ASchneegass S(2019)Smile to MeProceedings of Mensch und Computer 201910.1145/3340764.3340795(373-385)Online publication date: 8-Sep-2019
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van Prooijen ARanzini GBartels J(2018)Exposing one's identityComputers in Human Behavior10.1016/j.chb.2017.10.00278:C(215-222)Online publication date: 1-Jan-2018
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Sas CWhittaker SZimmerman J(2016)Design for Rituals of Letting GoACM Transactions on Computer-Human Interaction10.1145/292671423:4(1-37)Online publication date: 13-Aug-2016
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Index Terms

Dramaturgical capitalization of positive emotions: the answer for Facebook success?
1. Human-centered computing

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cover image ACM Other conferences

BCS-HCI '09: Proceedings of the 23rd British HCI Group Annual Conference on People and Computers: Celebrating People and Technology

September 2009

532 pages

Sponsors

British Computer Society: BCS

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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BCS Learning & Development Ltd.

Swindon, United Kingdom

Publication History

Published: 01 September 2009

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BCS HCI '09

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British Computer Society

BCS HCI '09: British Computer Society Conference on Human-Computer Interaction

September 1 - 5, 2009

Cambridge, United Kingdom

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Overall Acceptance Rate 28 of 62 submissions, 45%

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Cited By

Poguntke RMantz THassib MSchmidt ASchneegass S(2019)Smile to MeProceedings of Mensch und Computer 201910.1145/3340764.3340795(373-385)Online publication date: 8-Sep-2019
https://dl.acm.org/doi/10.1145/3340764.3340795
van Prooijen ARanzini GBartels J(2018)Exposing one's identityComputers in Human Behavior10.1016/j.chb.2017.10.00278:C(215-222)Online publication date: 1-Jan-2018
https://dl.acm.org/doi/10.1016/j.chb.2017.10.002
Sas CWhittaker SZimmerman J(2016)Design for Rituals of Letting GoACM Transactions on Computer-Human Interaction10.1145/292671423:4(1-37)Online publication date: 13-Aug-2016
https://dl.acm.org/doi/10.1145/2926714
Sas CRen SComan AClinch SDavies NKaye JDruin ALampe CMorris DHourcade J(2016)Life Review in End of Life CareProceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems10.1145/2851581.2892491(2947-2953)Online publication date: 7-May-2016
https://dl.acm.org/doi/10.1145/2851581.2892491
Sas CChallioner SClarke CWilson RComan AClinch SHarding MDavies NBegole BKim JInkpen KWoo W(2015)Self-Defining Memory CuesProceedings of the 33rd Annual ACM Conference Extended Abstracts on Human Factors in Computing Systems10.1145/2702613.2732842(2013-2018)Online publication date: 18-Apr-2015
https://dl.acm.org/doi/10.1145/2702613.2732842
Bazarova NChoi YSchwanda Sosik VCosley DWhitlock JCosley DForte ACiolfi LMcDonald D(2015)Social Sharing of Emotions on FacebookProceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing10.1145/2675133.2675297(154-164)Online publication date: 28-Feb-2015
https://dl.acm.org/doi/10.1145/2675133.2675297
Reinecke LTrepte S(2014)Authenticity and well-being on social network sitesComputers in Human Behavior10.1016/j.chb.2013.07.03030(95-102)Online publication date: 1-Jan-2014
https://dl.acm.org/doi/10.1016/j.chb.2013.07.030
Leshed GMcLeod PPoltrock SSimone CGrudin JMark GRiedl J(2012)Metaphors for social relationships in 3d virtual worldsProceedings of the ACM 2012 conference on Computer Supported Cooperative Work10.1145/2145204.2145295(593-602)Online publication date: 11-Feb-2012
https://dl.acm.org/doi/10.1145/2145204.2145295
Al Omoush KYaseen SAtwah Alma'Aitah M(2012)The impact of Arab cultural values on online social networkingComputers in Human Behavior10.1016/j.chb.2012.07.01028:6(2387-2399)Online publication date: 1-Nov-2012
https://dl.acm.org/doi/10.1016/j.chb.2012.07.010

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