research-article

When 'one fits all' does not fit: study of visualization types for mobile help systems

Authors:

BCS-HCI '09: Proceedings of the 23rd British HCI Group Annual Conference on People and Computers: Celebrating People and Technology

Pages 398 - 404

Published: 01 September 2009 Publication History

Get Access

Abstract

An open question today is how the visualization of a mobile assistance interface should look like, e.g. if it should disappear automatically after some seconds or a user interaction is required. In this paper a survey is conducted that has the goal to gather practice-oriented interaction design guidelines to support design decisions of mobile help visualizations. The survey is based on four different visualization strategies in order to find the most appropriate. Five usage scenarios from the field of mobile messaging were selected. The study shows the first time that users have a concept of criticality for usage problems and that 'one fits all' solutions fail for (huge) user groups.

References

[1]

http://en.wikipedia.org/wiki/Smartphone.

Google Scholar

[2]

Moore, G. 1965. Cramming more components onto integrated circuits. Electronics Magazine. U.S.A.

Google Scholar

[3]

Hinchcliffe, D. 2006. The State of Web 2.0. Web Services Journal. http://web2.wsj2.com/the_state_of_web_20.htm.

Google Scholar

[4]

Englert, R. and Glass, G. 2006. An Architecture for Multimodal Mobile Applications, 20^th Symposium on Human Factors in Telecommunication (HFT2006), Sophia Antipolis, France, ETSI.

Google Scholar

[5]

Minformation 2009. 95% of mobile users would use more data services if set-up were easier. The device management company. www.minformation.com.

Google Scholar

[6]

Novick D. G, Ward K. (2006). Why Don't People Read the Manual? Proceedings of the 24^th annual ACM international conference on Design of communication, pp. 11--18

Digital Library

Google Scholar

[7]

Nielsen, J. Dec 2002. Ten usability heuristics, http://www.useit.com/papers/heuristic/heuristic_list.html

Google Scholar

[8]

Mankoff, J. et al. 2003. Heuristic evaluation of ambient displays. Proceeding of the ACM Conference on Human Factors in Computing Systems (CHI'03).

Digital Library

Google Scholar

[9]

Berry, B. 2003. Adapting Heuristics for Notification Systems. 41^st Annual ACM Southeast Conference.

Google Scholar

[10]

McCrickard, D. S. et al. 2003. Establishing tradeoffs that leverage attention for utility: empirically evaluating information display in notification systems. International Journal of Human-Computer Studies, Vol. 58. Issue 5, pp 547--582.

Digital Library

Google Scholar

[11]

Koch, R. 1987. Parameter estimation. Duemmler Publisher, Bonn, Germany.

Google Scholar

Index Terms

When 'one fits all' does not fit: study of visualization types for mobile help systems
1. Human-centered computing
  1. Human computer interaction (HCI)
2. Information systems
  1. Information systems applications
    1. Multimedia information systems

Recommendations

Evaluating project management interface visualization on mobile devices
ASIS&T '10: Proceedings of the 73rd ASIS&T Annual Meeting on Navigating Streams in an Information Ecosystem - Volume 47

This study investigates the visual features that should be incorporated in a mobile device interface from a user's perspective. Fifteen project managers were interviewed and asked to describe their tasks, resources and processes. Data collected from the ...
Machine Learning to Boost the Next Generation of Visualization Technology

Many visualization systems do not get widespread adoption because they confront the user with sophisticated operations and interfaces. The author suggests augmenting visualization systems with learning capability to improve both the performance and ...
A Mobile Peer-to-Peer Search and Retrieval Service for Social Networks
MS '12: Proceedings of the 2012 IEEE First International Conference on Mobile Services

This paper describes iTrust over SMS, a peer-to-peer search andretrieval service for social networks of mobile devices. iTrust overSMS enables mobile devices to collaborate with other mobile devices to distribute, search for, and retrieve information ...

Comments

Information & Contributors

Information

Published In

BCS-HCI '09: Proceedings of the 23rd British HCI Group Annual Conference on People and Computers: Celebrating People and Technology

September 2009

532 pages

In-Cooperation

SIGCHI: ACM Special Interest Group on Computer-Human Interaction

Publisher

BCS Learning & Development Ltd.

Swindon, United Kingdom

Publication History

Published: 01 September 2009

Check for updates

Author Tags

Qualifiers

Research-article

Conference

BCS HCI '09

Sponsor:

British Computer Society

BCS HCI '09: British Computer Society Conference on Human-Computer Interaction

September 1 - 5, 2009

Cambridge, United Kingdom

Acceptance Rates

Overall Acceptance Rate 28 of 62 submissions, 45%

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

0
Total Citations
181
Total Downloads

Downloads (Last 12 months)0
Downloads (Last 6 weeks)0

Reflects downloads up to 06 Feb 2025

Other Metrics

View Author Metrics

Citations

View Options

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Get this Publication

View options

PDF

View or Download as a PDF file.

PDF

eReader

View online with eReader.

eReader

Abstract

References

Index Terms

Recommendations

Evaluating project management interface visualization on mobile devices

Machine Learning to Boost the Next Generation of Visualization Technology

A Mobile Peer-to-Peer Search and Retrieval Service for Social Networks

Comments

Information

Published In

Sponsors

In-Cooperation

Publisher

Publication History

Check for updates

Author Tags

Qualifiers

Conference

Acceptance Rates

Contributors

Other Metrics

Bibliometrics

Article Metrics

Other Metrics

Citations

Login options

Full Access

View options

PDF

eReader

Share

Share this Publication link

Share on social media

Affiliations