article

Bridging Work Practice and System Design: Integrating Systemic Analysis, Appreciative Intervention and Practitioner Participation

Computer Supported Cooperative Work, Volume 10, Issue 2

Pages 211 - 246

https://doi.org/10.1023/A:1011239126617

Published: 01 June 2019 Publication History

Abstract

This article discusses the integration of work practice and system design. By scrutinising the unfolding discourse of workshop participants the co-construction of work practice issues as relevant design considerations is described. Through a mutual exploration of ethnography and participatory design the contributing constituents to the co-construction process are identified and put forward as elements in the integration of `systemic analysis' and `appreciative intervention'. The systemic analysis proposes collaboratively grounding the emergent understandings on an inductive and iterative analysis of actual technologically mediated work practice. The appreciative intervention, in turn, calls for envisioning images of future system and context through a recognition of presence and change intertwined in the existing ways of working. The identified elements are joined into three dimensions of interplay, namely the analytic distance, the horizon of work practice transformations and the situated generalisations, which reformulate new conceptualisations of what the integration of work practice and participatory system design is all about. It is suggested that these dimensions together with practitioner participation call into question some of the taken-for-granted assumptions and commonly forwarded intractable disciplinary dichotomies and contribute more generally to bridging work practice and participatory design.

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Cited By

Kinnula MIivari NKuure LMolin-Juustila T(2023)Educational Participatory Design in the Crossroads of Histories and Practices – Aiming for Digital Transformation in Language PedagogyComputer Supported Cooperative Work10.1007/s10606-023-09473-832:4(745-780)Online publication date: 8-Jun-2023
https://dl.acm.org/doi/10.1007/s10606-023-09473-8
Lewkowicz MLiron R(2019)The Missing “Turn to Practice” in the Digital Transformation of IndustryComputer Supported Cooperative Work10.1007/s10606-019-09347-y28:3-4(655-683)Online publication date: 1-Jun-2019
https://dl.acm.org/doi/10.1007/s10606-019-09347-y
Andersen TBruckman ACounts SLampe CTerveen L(2013)Medication management in the makingProceedings of the 2013 conference on Computer supported cooperative work10.1145/2441776.2441901(1103-1112)Online publication date: 23-Feb-2013
https://dl.acm.org/doi/10.1145/2441776.2441901
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Index Terms

Bridging Work Practice and System Design: Integrating Systemic Analysis, Appreciative Intervention and Practitioner Participation
1. Social and professional topics
  1. Professional topics
    1. Computing and business
    2. Management of computing and information systems
      1. Project and people management

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Reviews

Reviewer: Barrett Hazeltine

A set of videos showing radiologists analyzing chest x-rays and a workshop using these videos are described in this paper. The radiologists used both standard chest x-ray films and digital images: an ultimate objective of the comparison was to improve the digital system. The workshop focused on the reactions of radiologists to the videos. I have never really thought that there was so much body work involved in image interpretation, but it seem that there is. Besides presenting this “analytic distance” between a user and what he or she actually does, the workshop approach offers participants a broadening of technologically mediated work contexts, leading to improved design of the system. Workshop participants include the radiologist shown on the video, other radiologists, digital systems designers, and facilitators. The workshop approach creates a focus on the actual work, rather than on practitioners’ perception of that work, or on new technological possibilities. The paper begins with a review—which at first reading was fairly opaque to me—of the literature on how designers and practitioners can work together. A report on what radiologists actually did, and their comments, as well as a description of the workshop format, make the paper worthwhile. The approach documented in the paper is promising, but the vocabulary and the overall presentation were difficult to parse. Online Computing Reviews Service

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cover image Computer Supported Cooperative Work

Computer Supported Cooperative Work Volume 10, Issue 2

January 15, 2001

98 pages

ISSN:0925-9724

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Copyright © Copyright © 2001 Kluwer Academic Publishers.

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Kluwer Academic Publishers

United States

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Published: 01 June 2019

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Cited By

Kinnula MIivari NKuure LMolin-Juustila T(2023)Educational Participatory Design in the Crossroads of Histories and Practices – Aiming for Digital Transformation in Language PedagogyComputer Supported Cooperative Work10.1007/s10606-023-09473-832:4(745-780)Online publication date: 8-Jun-2023
https://dl.acm.org/doi/10.1007/s10606-023-09473-8
Lewkowicz MLiron R(2019)The Missing “Turn to Practice” in the Digital Transformation of IndustryComputer Supported Cooperative Work10.1007/s10606-019-09347-y28:3-4(655-683)Online publication date: 1-Jun-2019
https://dl.acm.org/doi/10.1007/s10606-019-09347-y
Andersen TBruckman ACounts SLampe CTerveen L(2013)Medication management in the makingProceedings of the 2013 conference on Computer supported cooperative work10.1145/2441776.2441901(1103-1112)Online publication date: 23-Feb-2013
https://dl.acm.org/doi/10.1145/2441776.2441901
Blomberg JKarasti H(2013)Reflections on 25 Years of Ethnography in CSCWComputer Supported Cooperative Work10.1007/s10606-012-9183-122:4-6(373-423)Online publication date: 1-Aug-2013
https://dl.acm.org/doi/10.1007/s10606-012-9183-1
Monteiro EPollock NHanseth OWilliams R(2013)From Artefacts to InfrastructuresComputer Supported Cooperative Work10.1007/s10606-012-9167-122:4-6(575-607)Online publication date: 1-Aug-2013
https://dl.acm.org/doi/10.1007/s10606-012-9167-1
Schmidt KWagner ITolar MGross TInkpen K(2007)Permutations of cooperative work practicesProceedings of the 2007 ACM International Conference on Supporting Group Work10.1145/1316624.1316626(1-10)Online publication date: 4-Nov-2007
https://dl.acm.org/doi/10.1145/1316624.1316626
Törpel B(2005)Participatory designProceedings of the 4th decennial conference on Critical computing: between sense and sensibility10.1145/1094562.1094593(177-181)Online publication date: 20-Aug-2005
https://dl.acm.org/doi/10.1145/1094562.1094593
DePaula RClement Avan den Besselaar P(2004)Lost in translationProceedings of the eighth conference on Participatory design: Artful integration: interweaving media, materials and practices - Volume 110.1145/1011870.1011890(162-172)Online publication date: 27-Jul-2004
https://dl.acm.org/doi/10.1145/1011870.1011890
Björgvinsson EHillgren PClement Avan den Besselaar P(2004)On the spot experiments within healthcareProceedings of the eighth conference on Participatory design: Artful integration: interweaving media, materials and practices - Volume 110.1145/1011870.1011882(93-101)Online publication date: 27-Jul-2004
https://dl.acm.org/doi/10.1145/1011870.1011882
Blomberg JBurrell MGuest G(2002)An ethnographic approach to designThe human-computer interaction handbook10.5555/772072.772133(964-986)Online publication date: 1-Jan-2002
https://dl.acm.org/doi/10.5555/772072.772133

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