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View all- Stepanov MStepanov SKroshin F(2022)Effective Algorithm of Estimation the Performance Measures of Group of Servers with Dependence of Call Repetition on the Type of Call BlockingDistributed Computer and Communication Networks: Control, Computation, Communications10.1007/978-3-031-23207-7_25(324-337)Online publication date: 26-Sep-2022
- Stepanov SStepanov MShishkin M(2020)Performance Measures of Emergency Services in Case of OverloadDistributed Computer and Communication Networks10.1007/978-3-030-66471-8_33(436-449)Online publication date: 14-Sep-2020
- Stepanov SStepanov MZhurko H(2019)The Modeling of Call Center Functioning in Case of OverloadDistributed Computer and Communication Networks10.1007/978-3-030-36614-8_30(391-406)Online publication date: 23-Sep-2019
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