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I'll be there for you: Quantifying Attentiveness towards Mobile Messaging

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MobileHCI '15: Proceedings of the 17th International Conference on Human-Computer Interaction with Mobile Devices and Services

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https://doi.org/10.1145/2785830.2785840

Published: 24 August 2015 Publication History

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Abstract

Social norm has it that people are expected to respond to mobile phone messages quickly. We investigate how attentive people really are and how timely they actually check and triage new messages throughout the day. By collecting more than 55,000 messages from 42 mobile phone users over the course of two weeks, we were able to predict people's attentiveness through their mobile phone usage with close to 80% accuracy. We found that people were attentive to messages 12.1 hours a day, i.e. 84.8 hours per week, and provide statistical evidence how very short people's inattentiveness lasts: in 75% of the cases mobile phone users return to their attentive state within 5 minutes. In this paper, we present a comprehensive analysis of attentiveness throughout each hour of the day and show that intelligent notification delivery services, such as bounded deferral, can assume that inattentiveness will be rare and subside quickly.

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Cited By

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Lin YSu LChen ULee YWang PChang Y(2024)Pinning, Sorting, and Categorizing Notifications: A Mixed-methods Usage and Experience Study of Mobile Notification-management FeaturesProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/36785798:3(1-27)Online publication date: 9-Sep-2024
https://dl.acm.org/doi/10.1145/3678579
Lee YWu MChang CChang XChang Y(2024)Investigating User-perceived Impacts of Contextual Factors on Opportune MomentsProceedings of the ACM on Human-Computer Interaction10.1145/36765148:MHCI(1-28)Online publication date: 24-Sep-2024
https://dl.acm.org/doi/10.1145/3676514
Chang TSu LLin YTsai JTang ZChang Y(2024)"I Want Lower Tone for Work-Related Notifications": Exploring the Effectiveness of User-Assigned Notification Alerts in Improving User Speculation of and Attendance to Mobile NotificationsProceedings of the ACM on Human-Computer Interaction10.1145/36765128:MHCI(1-25)Online publication date: 24-Sep-2024
https://dl.acm.org/doi/10.1145/3676512
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Index Terms

I'll be there for you: Quantifying Attentiveness towards Mobile Messaging
1. Human-centered computing

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Published In

MobileHCI '15: Proceedings of the 17th International Conference on Human-Computer Interaction with Mobile Devices and Services

August 2015

611 pages

ISBN:9781450336529

DOI:10.1145/2785830

General Chairs:
Sebastian Boring
University of Copenhagen, Denmark
,
Enrico Rukzio
University of Ulm, Germany
,
Program Chairs:
Hans Gellersen
Lancaster University, UK
,
Ken Hinckley
Microsoft Research Redmond, USA

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 24 August 2015

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MobileHCI '15

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SIGCHI

MobileHCI '15: 17th International Conference on Human-Computer Interaction with Mobile Devices and Services

August 24 - 27, 2015

Copenhagen, Denmark

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Overall Acceptance Rate 202 of 906 submissions, 22%

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Cited By

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Lin YSu LChen ULee YWang PChang Y(2024)Pinning, Sorting, and Categorizing Notifications: A Mixed-methods Usage and Experience Study of Mobile Notification-management FeaturesProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/36785798:3(1-27)Online publication date: 9-Sep-2024
https://dl.acm.org/doi/10.1145/3678579
Lee YWu MChang CChang XChang Y(2024)Investigating User-perceived Impacts of Contextual Factors on Opportune MomentsProceedings of the ACM on Human-Computer Interaction10.1145/36765148:MHCI(1-28)Online publication date: 24-Sep-2024
https://dl.acm.org/doi/10.1145/3676514
Chang TSu LLin YTsai JTang ZChang Y(2024)"I Want Lower Tone for Work-Related Notifications": Exploring the Effectiveness of User-Assigned Notification Alerts in Improving User Speculation of and Attendance to Mobile NotificationsProceedings of the ACM on Human-Computer Interaction10.1145/36765128:MHCI(1-25)Online publication date: 24-Sep-2024
https://dl.acm.org/doi/10.1145/3676512
Li XFu BCifci I(2024)Exploring freedom in mobile connectivity: a moderated mediation model linking mobile social media modes, availability pressure, and media habitsChinese Journal of Communication10.1080/17544750.2024.2358250(1-17)Online publication date: 25-May-2024
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Peters HBayer JMatz SChi YVaid SHarari G(2024)Social media use is predictable from app sequencesComputers in Human Behavior10.1016/j.chb.2024.108381161:COnline publication date: 1-Dec-2024
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Lin CWu CHuang PLai YHo YChung CChang Y(2023)Scanning or Simply Unengaged in Reading? Opportune Moments for Pushed News Notifications and Their Relationship with Smartphone Users' Choice of News-reading ModesProceedings of the ACM on Human-Computer Interaction10.1145/36042687:MHCI(1-26)Online publication date: 13-Sep-2023
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Chen YLee YKao KTsai JLiang EChiu WShih FChang Y(2023)Are You Killing Time? Predicting Smartphone Users’ Time-killing Moments via Fusion of Smartphone Sensor Data and ScreenshotsProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580689(1-19)Online publication date: 19-Apr-2023
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Li THaines JDe Eguino MHong JNichols J(2023)Alert Now or Never: Understanding and Predicting Notification Preferences of Smartphone UsersACM Transactions on Computer-Human Interaction10.1145/347886829:5(1-33)Online publication date: 6-Jan-2023
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Investigating Mobile Users' Ringer Mode Usage and Attentiveness and Responsiveness to Communication

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