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A design process for embedding knowledge management in everyday work

Authors:

Marcel Hoffmann,

Thomas HerrmannAuthors Info & Claims

GROUP '99: Proceedings of the 1999 ACM International Conference on Supporting Group Work

Pages 296 - 305

https://doi.org/10.1145/320297.320332

Published: 01 November 1999 Publication History

Abstract

Knowledge Management Software must be embedded in processes of knowledge workers' everyday practice. In order to attain a seamless design, regarding the special qualities and requirements of knowledge work, detailed studies of the existing work processes and analysis of the used knowledge are necessary. Participation of the knowledge owners and future users us an important factor for success of knowledge management systems. In this paper we describe characteristics of knowledge work motivating the usage of participatory design techniques. We suggest a design process for developing or improving knowledge management, which includes ethnographic surveys, user participation in cyclic improvement, scenario based design, and the use of multiple design artifacts and documents. Finally we explain the benefits of our approach. The paper is based on a case study we carried out to design and introduce a knowledge management system in a training company.

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Mehmood AAqeeli AMusa AMuhammad AMuhammad O(2021)Perception of data quality and electronic health information system acceptance, reliability and satisfaction: A study at tertiary care hospital in Saudi ArabiaAnnals of Medical Physiology10.23921/amp.2021v5i1.000445:1(1-6)Online publication date: 4-Jun-2021
https://doi.org/10.23921/amp.2021v5i1.00044
Kotzé TSmuts HPetratos Svan Niekerk JHaskins B(2018)Model for knowledge capturing during system requirements elicitation in a high reliability organizationProceedings of the Annual Conference of the South African Institute of Computer Scientists and Information Technologists10.1145/3278681.3278717(305-312)Online publication date: 26-Sep-2018
https://dl.acm.org/doi/10.1145/3278681.3278717
Smuts HKotzé PVan der Merwe ALoock M(2017)Framework for Managing Shared Knowledge in an Information Systems Outsourcing ContextInternational Journal of Knowledge Management10.4018/IJKM.201710010113:4(1-30)Online publication date: 1-Oct-2017
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A design process for embedding knowledge management in everyday work

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cover image ACM Conferences

GROUP '99: Proceedings of the 1999 ACM International Conference on Supporting Group Work

November 1999

400 pages

ISBN:1581130651

DOI:10.1145/320297

Editor:
Stephen C. Hayne

Copyright © 1999 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 01 November 1999

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November 14 - 17, 1999

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Overall Acceptance Rate 125 of 405 submissions, 31%

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Cited By

Mehmood AAqeeli AMusa AMuhammad AMuhammad O(2021)Perception of data quality and electronic health information system acceptance, reliability and satisfaction: A study at tertiary care hospital in Saudi ArabiaAnnals of Medical Physiology10.23921/amp.2021v5i1.000445:1(1-6)Online publication date: 4-Jun-2021
https://doi.org/10.23921/amp.2021v5i1.00044
Kotzé TSmuts HPetratos Svan Niekerk JHaskins B(2018)Model for knowledge capturing during system requirements elicitation in a high reliability organizationProceedings of the Annual Conference of the South African Institute of Computer Scientists and Information Technologists10.1145/3278681.3278717(305-312)Online publication date: 26-Sep-2018
https://dl.acm.org/doi/10.1145/3278681.3278717
Smuts HKotzé PVan der Merwe ALoock M(2017)Framework for Managing Shared Knowledge in an Information Systems Outsourcing ContextInternational Journal of Knowledge Management10.4018/IJKM.201710010113:4(1-30)Online publication date: 1-Oct-2017
https://dl.acm.org/doi/10.4018/IJKM.2017100101
Khalifa MAlswailem O(2015)Hospital Information Systems (HIS) Acceptance and Satisfaction: A Case Study of a Tertiary Care HospitalProcedia Computer Science10.1016/j.procs.2015.08.33463(198-204)Online publication date: 2015
https://doi.org/10.1016/j.procs.2015.08.334
Smuts Hvan der Merwe ALoock MKotzé PDwolatzky BCohen JHazelhurst S(2009)A framework and methodology for knowledge management system implementationProceedings of the 2009 Annual Research Conference of the South African Institute of Computer Scientists and Information Technologists10.1145/1632149.1632160(70-79)Online publication date: 12-Oct-2009
https://dl.acm.org/doi/10.1145/1632149.1632160
Leshed GHaber EMatthews TLau TCzerwinski MLund ATan D(2008)CoScripterProceedings of the SIGCHI Conference on Human Factors in Computing Systems10.1145/1357054.1357323(1719-1728)Online publication date: 6-Apr-2008
https://dl.acm.org/doi/10.1145/1357054.1357323
Gao SZhang ZHawryszkiewycz I(2005)Managing Collaborative Business Process in Knowledge-intensive EnvironmentProceedings of the 2005 IEEE International Conference on Services Computing - Volume 0210.1109/SCC.2005.61(107-114)Online publication date: 11-Jul-2005
https://dl.acm.org/doi/10.1109/SCC.2005.61
Kunau GLoser KHerrmann T(2005)Im Spannungsfeld zwischen formalen und informellen Aspekten: Modellierung von Dienstleistungsprozessen mit SeeMeKonzepte für das Service Engineering10.1007/3-7908-1595-0_9(149-166)Online publication date: 2005
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Herrmann TKunau GLoser KMenold NClement Avan den Besselaar P(2004)Socio-technical walkthroughProceedings of the eighth conference on Participatory design: Artful integration: interweaving media, materials and practices - Volume 110.1145/1011870.1011886(132-141)Online publication date: 27-Jul-2004
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Hawryszkiewycz I(2004)Modelling Emergent Processes in Knowledge-Intensive EnvironmentsConstructing the Infrastructure for the Knowledge Economy10.1007/978-1-4757-4852-9_35(469-480)Online publication date: 2004
https://doi.org/10.1007/978-1-4757-4852-9_35
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