article

Understanding Technology Support for Organizational Transactive Memory: Requirements, Application, and Customization

Authors:

Yair WandAuthors Info & Claims

Journal of Management Information Systems, Volume 28, Issue 4

Pages 69 - 98

https://doi.org/10.2753/MIS0742-1222280404

Published: 01 April 2012 Publication History

Abstract

Transactive memory is an effective mechanism for locating and coordinating expertise in small groups and has been shown to hold numerous benefits for groups and organizations. To extend transactive memory beyond the scope of small groups, researchers have proposed the use of information technology IT. This paper provides an integrated discussion of our knowledge from three studies concerning IT support in transactive memory in organizations. Focusing on meta-memory, which is at the heart of transactive memory systems, we examine what meta-memory is maintained by members of transactive memory systems, whether providing this meta-memory in a technology-mediated environment can lead to transactive memory development, whether IT can realistically provide this meta-memory, and whether different requirements exist for different users and in different stages of transactive memory development. We discuss the implications of these studies to both research and practice.

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Cited By

Horne BNevo DAdalı S(2019)Recognizing Experts on Social MediaACM SIGMIS Database: the DATABASE for Advances in Information Systems10.1145/3353401.335340650:3(66-84)Online publication date: 30-Jul-2019
https://dl.acm.org/doi/10.1145/3353401.3353406
Tim YPan SRactham PKaewkitipong L(2017)Digitally enabled disaster responseInformation Systems Journal10.1111/isj.1211427:2(197-232)Online publication date: 1-Mar-2017
https://dl.acm.org/doi/10.1111/isj.12114
Weinberger HCohen JTadmor BSinger P(2015)Towards a framework for untangling complexityJournal of the Association for Information Science and Technology10.1002/asi.2317666:2(392-407)Online publication date: 1-Feb-2015
https://dl.acm.org/doi/10.1002/asi.23176

Index Terms

Understanding Technology Support for Organizational Transactive Memory: Requirements, Application, and Customization
1. Applied computing
  1. Enterprise computing

Index terms have been assigned to the content through auto-classification.

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Published: 01 April 2012

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Cited By

Horne BNevo DAdalı S(2019)Recognizing Experts on Social MediaACM SIGMIS Database: the DATABASE for Advances in Information Systems10.1145/3353401.335340650:3(66-84)Online publication date: 30-Jul-2019
https://dl.acm.org/doi/10.1145/3353401.3353406
Tim YPan SRactham PKaewkitipong L(2017)Digitally enabled disaster responseInformation Systems Journal10.1111/isj.1211427:2(197-232)Online publication date: 1-Mar-2017
https://dl.acm.org/doi/10.1111/isj.12114
Weinberger HCohen JTadmor BSinger P(2015)Towards a framework for untangling complexityJournal of the Association for Information Science and Technology10.1002/asi.2317666:2(392-407)Online publication date: 1-Feb-2015
https://dl.acm.org/doi/10.1002/asi.23176

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