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- research-articleMay 2024
Explorable Explainable AI: Improving AI Understanding for Community Health Workers in India
CHI '24: Proceedings of the CHI Conference on Human Factors in Computing SystemsMay 2024, Article No.: 399, Pages 1–21https://doi.org/10.1145/3613904.3642733AI technologies are increasingly deployed to support community health workers (CHWs) in high-stakes healthcare settings, from malnutrition diagnosis to diabetic retinopathy. Yet, little is known about how such technologies are understood by CHWs with low ...
- research-articleApril 2024
"If it is easy to understand then it will have value": Examining Perceptions of Explainable AI with Community Health Workers in Rural India
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 8, Issue CSCW1Article No.: 71, Pages 1–28https://doi.org/10.1145/3637348AI-driven tools are increasingly deployed to support low-skilled community health workers (CHWs) in hard-to-reach communities in the Global South. This paper examines how CHWs in rural India engage with and perceive AI explanations and how we might ...
- research-articleJune 2022
Invisible Work in Two Frontline Health Contexts
COMPASS '22: Proceedings of the 5th ACM SIGCAS/SIGCHI Conference on Computing and Sustainable SocietiesJune 2022, Pages 139–151https://doi.org/10.1145/3530190.3534814Frontline health workers provide essential services for their communities, but much of their work remains invisible—undervalued and underappreciated. Examining this invisible work ensures new technologies do not amplify or reinforce inequitable power ...
- research-articleJanuary 2019
Findings of the user study conducted to understand the training of rural ASHAs in India
ICTD '19: Proceedings of the Tenth International Conference on Information and Communication Technologies and DevelopmentJanuary 2019, Article No.: 54, Pages 1–5https://doi.org/10.1145/3287098.3287150Accredited Social Health Activists (ASHAs) are the essential link to healthy communities for Indian households. We present insights and findings of two focus group studies conducted with 16 ASHAs and 8 ASHA trainers across two health centers in Assam, ...
- short-paperJune 2018
The Case for Community Health Innovation Networks: Note
COMPASS '18: Proceedings of the 1st ACM SIGCAS Conference on Computing and Sustainable SocietiesJune 2018, Article No.: 41, Pages 1–5https://doi.org/10.1145/3209811.3212705This commentary1 outlines the rationale for building community health innovation networks in settings of poverty and high burdens of disease. These networks integrate deep research expertise and sustained implementation infrastructure, with the aim of ...
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- research-articleMay 2017Honorable Mention
Video Consumption Patterns for First Time Smartphone Users: Community Health Workers in Lesotho
CHI '17: Proceedings of the 2017 CHI Conference on Human Factors in Computing SystemsMay 2017, Pages 6159–6170https://doi.org/10.1145/3025453.3025616There is already strong evidence that mobile videos are a good vehicle for public health information dissemination, but there remain open questions around sustainability, appropriate target users, consumption patterns, content, and usage models. We ...
- research-articleNovember 2016
Apps and Skits: Enabling New Forms of Village-To-Clinic Feedback for Rural Health Education
ACM DEV '16: Proceedings of the 7th Annual Symposium on Computing for DevelopmentNovember 2016, Article No.: 10, Pages 1–10https://doi.org/10.1145/3001913.3001922We present the results of deploying a feedback mechanism in a community health education project, which enables rural-based nurses to elicit feedback from rural villages in order to improve their efforts in health education and service delivery in these ...
- research-articleDecember 2013
Questioning feedback: improving public health messaging
ICTD '13: Proceedings of the Sixth International Conference on Information and Communications Technologies and Development: Notes - Volume 2December 2013, Pages 112–115https://doi.org/10.1145/2517899.2517945This note explores methods of analyzing questions asked during public health video showings. The goal is to provide feedback to content creators and session facilitators based a limited subset of the audience's questions. We analyze five videos produced ...
- research-articleMarch 2012
Improving community health worker performance through automated SMS
- Brian DeRenzi,
- Leah Findlater,
- Jonathan Payne,
- Benjamin Birnbaum,
- Joachim Mangilima,
- Tapan Parikh,
- Gaetano Borriello,
- Neal Lesh
ICTD '12: Proceedings of the Fifth International Conference on Information and Communication Technologies and DevelopmentMarch 2012, Pages 25–34https://doi.org/10.1145/2160673.2160677Community health workers (CHWs) have been shown to be an effective and powerful intervention for improving community health. Routine visits, for example, can lower maternal and neonatal mortality rates. Despite these benefits, many challenges, including ...
- ArticleApril 2009
Speech vs. touch-tone: telephony interfaces for information access by low literate users
ICTD'09: Proceedings of the 3rd international conference on Information and communication technologies and developmentApril 2009, Pages 447–457Information access by low literate users is a difficult task. Critical information, such as in the field of healthcare, can often mean the difference between life and death. We have developed spoken language interface prototypes aimed at low literate ...