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- research-articleOctober 2024
Diversity Matters: User-Centric Multi-Interest Learning for Conversational Movie Recommendation
MM '24: Proceedings of the 32nd ACM International Conference on MultimediaPages 9515–9524https://doi.org/10.1145/3664647.3680909Diversity plays a crucial role in Recommender Systems (RSs) as it ensures a wide range of recommended items, providing users with access to new and varied options. Without diversity, users often encounter repetitive content, limiting their exposure to ...
- research-articleOctober 2024
Reformulating Conversational Recommender Systems as Tri-Phase Offline Policy Learning
CIKM '24: Proceedings of the 33rd ACM International Conference on Information and Knowledge ManagementPages 3135–3144https://doi.org/10.1145/3627673.3679792Existing Conversational Recommender Systems (CRS) predominantly utilize user simulators for training and evaluating recommendation policies. These simulators often oversimplify the complexity of user interactions by focusing solely on static item ...
- research-articleOctober 2024
MemoCRS: Memory-enhanced Sequential Conversational Recommender Systems with Large Language Models
CIKM '24: Proceedings of the 33rd ACM International Conference on Information and Knowledge ManagementPages 2585–2595https://doi.org/10.1145/3627673.3679599Conversational recommender systems (CRSs) aim to capture user preferences and provide personalized recommendations through multi-round natural language dialogues. However, most existing CRS models mainly focus on dialogue comprehension and preferences ...
- research-articleAugust 2024
Conversational Dueling Bandits in Generalized Linear Models
KDD '24: Proceedings of the 30th ACM SIGKDD Conference on Knowledge Discovery and Data MiningPages 3806–3817https://doi.org/10.1145/3637528.3671892Conversational recommendation systems elicit user preferences by interacting with users to obtain their feedback on recommended commodities. Such systems utilize a multi-armed bandit framework to learn user preferences in an online manner and have ...
- research-articleJuly 2024
Multi-Interest Multi-Round Conversational Recommendation System with Fuzzy Feedback Based User Simulator
ACM Transactions on Recommender Systems (TORS), Volume 2, Issue 4Article No.: 27, Pages 1–29https://doi.org/10.1145/3616379Conversational recommendation system (CRS) is able to obtain fine-grained and dynamic user preferences based on interactive dialogue. Previous CRS assumes that the user has a clear target item, which often deviates from the real scenario. The user may ...
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- research-articleJuly 2024
Broadening the View: Demonstration-augmented Prompt Learning for Conversational Recommendation
SIGIR '24: Proceedings of the 47th International ACM SIGIR Conference on Research and Development in Information RetrievalPages 785–795https://doi.org/10.1145/3626772.3657755Conversational Recommender Systems (CRSs) leverage natural language dialogues to provide tailored recommendations. Traditional methods in this field primarily focus on extracting user preferences from isolated dialogues. It often yields responses with a ...
- short-paperJuly 2024
Retrieval-Augmented Conversational Recommendation with Prompt-based Semi-Structured Natural Language State Tracking
SIGIR '24: Proceedings of the 47th International ACM SIGIR Conference on Research and Development in Information RetrievalPages 2786–2790https://doi.org/10.1145/3626772.3657670Conversational recommendation (ConvRec) systems must understand rich and diverse natural language (NL) expressions of user preferences and intents, often communicated in an indirect manner (e.g., "I'm watching my weight''). Such complex utterances make ...
- research-articleApril 2024
Toward Faceted Skill Recommendation in Intelligent Personal Assistants
IUI '24: Proceedings of the 29th International Conference on Intelligent User InterfacesPages 640–649https://doi.org/10.1145/3640543.3645201Research continuously shows that, despite the wide range of skills developed for Intelligent Personal Assistants (IPAs), users tend to engage with only a small number of them. One reason for this discrepancy is the issue of skill discoverability, which ...
- research-articleFebruary 2024
ReDBot: Exploring Conversational Recommendation for Decision-Making Support in Group Chats
CHCHI '23: Proceedings of the Eleventh International Symposium of Chinese CHIPages 73–80https://doi.org/10.1145/3629606.3629615Group Decision-Making (GDM) commonly takes place online, e.g., in text-based group chats, for daily tasks like choosing a movie or a restaurant. However, reaching a consensus among members in GDM tasks online is non-trivial due to the high workload of ...
- research-articleOctober 2023
Large Language Models as Zero-Shot Conversational Recommenders
- Zhankui He,
- Zhouhang Xie,
- Rahul Jha,
- Harald Steck,
- Dawen Liang,
- Yesu Feng,
- Bodhisattwa Prasad Majumder,
- Nathan Kallus,
- Julian Mcauley
CIKM '23: Proceedings of the 32nd ACM International Conference on Information and Knowledge ManagementPages 720–730https://doi.org/10.1145/3583780.3614949In this paper, we present empirical studies on conversational recommendation tasks using representative large language models in a zero-shot setting with three primary contributions. (1) Data: To gain insights into model behavior in "in-the-wild" ...
- extended-abstractSeptember 2023
User-Centric Conversational Recommendation: Adapting the Need of User with Large Language Models
RecSys '23: Proceedings of the 17th ACM Conference on Recommender SystemsPages 1349–1354https://doi.org/10.1145/3604915.3608885Conversational recommender systems (CRS) promise to provide a more natural user experience for exploring and discovering items of interest through ongoing conversation. However, effectively modeling and adapting to users’ complex and changing ...
- research-articleAugust 2023
User-Regulation Deconfounded Conversational Recommender System with Bandit Feedback
KDD '23: Proceedings of the 29th ACM SIGKDD Conference on Knowledge Discovery and Data MiningPages 2694–2704https://doi.org/10.1145/3580305.3599539Recent conversational recommender systems (CRSs) have achieved considerable success on addressing the cold-start problem. While they utilize conversational key-terms to efficiently elicit user preferences, most of them, however, neglect that key-terms ...
- short-paperJuly 2023
Bayesian Knowledge-driven Critiquing with Indirect Evidence
SIGIR '23: Proceedings of the 46th International ACM SIGIR Conference on Research and Development in Information RetrievalPages 1838–1842https://doi.org/10.1145/3539618.3591954Conversational recommender systems (CRS) enhance the expressivity and personalization of recommendations through multiple turns of user-system interaction. Critiquing is a well-known paradigm for CRS that allows users to iteratively refine ...
- research-articleJuly 2023
Towards Explainable Conversational Recommender Systems
SIGIR '23: Proceedings of the 46th International ACM SIGIR Conference on Research and Development in Information RetrievalPages 2786–2795https://doi.org/10.1145/3539618.3591884Explanations in conventional recommender systems have demonstrated benefits in helping the user understand the rationality of the recommendations and improving the system's efficiency, transparency, and trustworthiness. In the conversational environment, ...
- research-articleJuly 2023
Beyond Single Items: Exploring User Preferences in Item Sets with the Conversational Playlist Curation Dataset
SIGIR '23: Proceedings of the 46th International ACM SIGIR Conference on Research and Development in Information RetrievalPages 2754–2764https://doi.org/10.1145/3539618.3591881Users in consumption domains, like music, are often able to more efficiently provide preferences over a set of items (e.g. a playlist or radio) than over single items (e.g. songs). Unfortunately, this is an underexplored area of research, with most ...
- research-articleJuly 2023
U-NEED: A Fine-grained Dataset for User Needs-Centric E-commerce Conversational Recommendation
- Yuanxing Liu,
- Weinan Zhang,
- Baohua Dong,
- Yan Fan,
- Hang Wang,
- Fan Feng,
- Yifan Chen,
- Ziyu Zhuang,
- Hengbin Cui,
- Yongbin Li,
- Wanxiang Che
SIGIR '23: Proceedings of the 46th International ACM SIGIR Conference on Research and Development in Information RetrievalPages 2723–2732https://doi.org/10.1145/3539618.3591878Conversational recommender systems ( CRS s) aim to understand the information needs and preferences expressed in a dialogue to recommend suitable items to the user. Most of the existing conversational recommendation datasets are synthesized or simulated ...
- research-articleJuly 2023
Multi-view Hypergraph Contrastive Policy Learning for Conversational Recommendation
SIGIR '23: Proceedings of the 46th International ACM SIGIR Conference on Research and Development in Information RetrievalPages 654–664https://doi.org/10.1145/3539618.3591737Conversational recommendation systems (CRS) aim to interactively acquire user preferences and accordingly recommend items to users. Accurately learning the dynamic user preferences is of crucial importance for CRS. Previous works learn the user ...
- research-articleFebruary 2023
Meta Policy Learning for Cold-Start Conversational Recommendation
WSDM '23: Proceedings of the Sixteenth ACM International Conference on Web Search and Data MiningPages 222–230https://doi.org/10.1145/3539597.3570443Conversational recommender systems (CRS) explicitly solicit users' preferences for improved recommendations on the fly. Most existing CRS solutions count on a single policy trained by reinforcement learning for a population of users. However, for users ...
- research-articleOctober 2022
VILT: Video Instructions Linking for Complex Tasks
IMuR '22: Proceedings of the 2nd International Workshop on Interactive Multimedia RetrievalPages 41–47https://doi.org/10.1145/3552467.3554794This work addresses challenges in developing conversational assistants that support rich multimodal video interactions to accomplish real-world tasks interactively. We introduce the task of automatically linking instructional videos to task steps as "...
- research-articleSeptember 2022
Bundle MCR: Towards Conversational Bundle Recommendation
RecSys '22: Proceedings of the 16th ACM Conference on Recommender SystemsPages 288–298https://doi.org/10.1145/3523227.3546755Bundle recommender systems recommend sets of items (e.g., pants, shirt, and shoes) to users, but they often suffer from two issues: significant interaction sparsity and a large output space. In this work, we extend multi-round conversational ...