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- research-articleJanuary 2021
ProtoChat: Supporting the Conversation Design Process with Crowd Feedback
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 4, Issue CSCW3Article No.: 225, Pages 1–27https://doi.org/10.1145/3432924Similar to a design process for designing graphical user interfaces, conversation designers often apply an iterative design process by defining a conversation flow, testing with users, reviewing user data, and improving the design. While it is possible ...
- research-articleFebruary 2015
A Classroom Study of Using Crowd Feedback in the Iterative Design Process
CSCW '15: Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social ComputingPages 1637–1648https://doi.org/10.1145/2675133.2675140Crowd feedback systems offer designers an emerging approach for improving their designs, but there is little empirical evidence of the benefit of these systems. This paper reports the results of a study of using a crowd feedback system to iterate on ...