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- research-articleApril 2023
Old Logics, New Technologies: Producing a Managed Workforce on On-Demand Service Platforms
CHI '23: Proceedings of the 2023 CHI Conference on Human Factors in Computing SystemsArticle No.: 160, Pages 1–15https://doi.org/10.1145/3544548.3581240We examine how two prominent food delivery platforms in India, Swiggy and Zomato, produce a managed digital workforce using a combination of algorithmic control and traditional labor management strategies. Our findings draw from interviews conducted with ...
- research-articleApril 2023Honorable Mention
“Nudes? Shouldn’t I charge for these?”: Motivations of New Sexual Content Creators on OnlyFans
CHI '23: Proceedings of the 2023 CHI Conference on Human Factors in Computing SystemsArticle No.: 666, Pages 1–14https://doi.org/10.1145/3544548.3580730With over 1.5 million content creators, OnlyFans is one of the fastest growing subscription-based social media platforms. The platform is primarily associated with sexual content. Thus, OnlyFans creators are uniquely positioned at the intersection of ...
- research-articleOctober 2021
Examining the Digital Labor of Mental Health Communication on Social Media
SIGDOC '21: Proceedings of the 39th ACM International Conference on Design of CommunicationPages 401–402https://doi.org/10.1145/3472714.3475826Mental health messaging on social media can increase awareness of the stigma surrounding mental illnesses while also creating powerful communities of support. Professionals within nonprofits work regularly with social media, yet the types of digital ...
- abstractFebruary 2020
Algorithmized but not Atomized? How Digital Platforms Engender New Forms of Worker Solidarity in Jakarta
AIES '20: Proceedings of the AAAI/ACM Conference on AI, Ethics, and SocietyPage 144https://doi.org/10.1145/3375627.3375816Jakarta's roads are green, filled as they are with the fluorescent green jackets, bright green logos and fluttering green banners of basecamps created by the city's digitized, 'online' motorbike-taxi drivers (ojol). These spaces function as waiting ...
- research-articleNovember 2019
Making a "Pro": 'Professionalism' after Platforms in Beauty-work
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 3, Issue CSCWArticle No.: 175, Pages 1–17https://doi.org/10.1145/3359277Beauty and Wellness work in India happen largely in the informal sector and are heavily gendered forms of work. The arrival of app-based on-demand platforms that aggregate beauticians and spa therapists to provide at-home services in urban India have ...
- articleDecember 2018
Rating Working Conditions on Digital Labor Platforms
Computer Supported Cooperative Work (KLU-COSU), Volume 27, Issue 3-6Pages 1275–1324https://doi.org/10.1007/s10606-018-9313-5The relations between technology, work organization, worker power, workers' rights, and workers' experience of work have long been central concerns of CSCW. European CSCW research, especially, has a tradition of close collaboration with workers and ...
- abstractApril 2018
"It was a shady HIT": Navigating Work-Related Privacy Concerns on MTurk
CHI EA '18: Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing SystemsPaper No.: LBW507, Pages 1–6https://doi.org/10.1145/3170427.3188511As online digital labor platforms grow in popularity, research is needed to understand how workers navigate the unique privacy concerns that emerge during their work. We surveyed 82 Amazon Mechanical Turk (MTurk) workers about how they make decisions ...
- short-paperJuly 2017
'Paradigm Clash' in the Digital Labor Literature: Reconciling Critical Theory and Interpretive Approach in Empirical Research
#SMSociety17: Proceedings of the 8th International Conference on Social Media & SocietyArticle No.: 55, Pages 1–5https://doi.org/10.1145/3097286.3097341'Digital labour' has become an umbrella term for the stream of research dealing with web users' participation in digital culture. It critically frames social media participation within a wider political economy of the Internet where it is captured and ...
- panelMay 2016
Algorithmic Authority: the Ethics, Politics, and Economics of Algorithms that Interpret, Decide, and Manage
CHI EA '16: Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing SystemsPages 1057–1062https://doi.org/10.1145/2851581.2886426This panel will explore algorithmic authority as it manifests and plays out across multiple domains. Algorithmic authority refers to the power of algorithms to manage human action and influence what information is accessible to users. Algorithms ...
