In times where personal contacts must be reduced and in-person meetings and appointments have become difficult, electronic services are continuously gaining relevance. This especially applies to the public-sector domain, where e-government services have ...

The present research aims to propose a conceptual model to evaluate the public value creation that can be achieved when tax administration implements digital transformation. In order to construct this conceptual model, we propose to combine two ...

This paper asserts that considering the growing importance and significance of e-Government initiatives around the world and the increasing priority it has on governments' agendas and investment costs, a more comprehensive understanding of 'development' ...

This paper profiles the research activities that have been published on e-government adoption in the context of South Asian Association for Regional Cooperation (SAARC) countries. Our analysis includes variables such as the years of publication, ...

Electronic Government (hereafter eGov) is a transformative agent upon political and civic activity: it involves the provision and use of information and services by citizens, businesses and governments; and thus has the potential to increase civic ...